Spa Therapist

QT Gold Coast, 7 Staghorn Avenue, Gold Coast, Queensland, Australia Spa Q is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~2.3B property portfolio and hotel management, just to name a few. About QT: QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged. About the Role As a Spa Therapist, you’ll play a vital role in delivering exceptional guest experiences through professional, courteous, and personalized spa services. Your focus will be on exceeding expectations, maintaining a clean and safe environment, and contributing to a high-performing team culture. Key Responsibilities Provide a warm and welcoming experience for all guests from arrival to departure Deliver spa treatments efficiently and pleasantly, following established protocols Maintain punctuality and be ready to start shifts 10 minutes early Upsell and rebook guests by being knowledgeable about all spa services and retail products Perform opening and closing duties, ensuring all areas are clean and well-prepared Handle reception duties including reservations, cashiering, and guest inquiries Support guests with local knowledge and service-related concerns, escalating when needed Follow safety procedures and report incidents or maintenance issues promptly Maintain high standards of grooming and professional appearance Attend daily briefings and collaborate with other departments when required Keep all spa areas tidy, including treatment rooms, wet zones, and back-of-house space Skills & Experience Diploma in Beauty Therapy and/or Certificate IV in Massage Previous experience in a resort or hotel spa environment Strong time management and ability to tailor treatments to individual guest needs Impeccable grooming and attention to detail Flexibility to assist across resort departments when needed Solid understanding of spa culture and wellness industry Calm under pressure with strong problem-solving abilities Confident in delivering both facial and body treatments Proven customer service skills and retail sales performance Incredible team member discounts from your first day on-the-job 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more Awesome winter and summer savings and discounts at Thredbo Rapid career growth opportunities through our EVT network Local community involvement, volunteering and charitable giving Australia and NZ’s largest and most diverse experiences company Join spa Q and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying. QT Gold Coast, 7 Staghorn Avenue, Gold Coast, Queensland, Australia #J-18808-Ljbffr