Customer Experience Coordinator

Customer Experience Coordinator - Export/Import Specialist Hyne Group is a collective of industry‑leading businesses operating across Australia and New Zealand, with a history spanning over 140 years. From its beginnings as a sawmill on the Mary River, Hyne Group has grown into a pioneer of sustainable timber product manufacturing. The Hyne Group is supported by its partnership with global timber processors, James Jones & Sons, bringing together a combined 320 years of family‑owned sawmilling heritage. The Group, which includes Hyne Timber, XLam, Rocky Point, and Hyne Pallets, serves key sectors such as construction, garden care, horticulture and logistics. Through innovative processes and sustainable practices, the Hyne Group transforms each log into high‑quality products that meet the diverse needs of our customers. This holistic approach reflects a dedication to environmental stewardship and industry‑leading innovation, ensuring that every centimetre of each log turns into an opportunity for excellence. Your Next Role As the Customer Experience Coordinator, you will play a key role in ensuring smooth and efficient service for our customers. This role combines customer communication and order management with coordination of import, export, and distributor processes. You will handle documentation, payments, and delivery tracking while keeping customers informed and supporting our Customer Managers to deliver a seamless, high quality experience. Coordinate import, export, and distributor operations in line with company procedures. Champion a customer first mindset, ensuring all orders are handled efficiently and with care. Communicate proactively with customers, providing timely updates and resolving any issues quickly. Build and maintain strong relationships with internal and external stakeholders. Support order processing, follow‑up, and identify opportunities for additional sales. Partner with Customer Managers to anticipate customer needs and ensure on‑time delivery. Consistently meet and exceed key performance metrics in response times, resolution, and customer satisfaction. About you Highly organised, reliable, and able to manage multiple tasks with accuracy and attention to detail. Strong communication and interpersonal skills, with the ability to build effective relationships with both internal teams and external stakeholders. Knowledge of import/export compliance, international documentation, or timber industry practices is desirable but not required. Eager to learn and take on new challenges, with a proactive and “be of service” approach to supporting the team and business operations. Comfortable using computers and technology, with proficiency in Microsoft Office Suite; familiarity with ERP systems is a bonus. Previous experience in administration, logistics, or coordination is advantageous but not essential, full training will be provided. Why Hyne Timber? Life Leave offering the flexibility of purchasing extra recreation leave. Paid Parental Leave including 26 weeks of full pay and 52 weeks of superannuation. Remote access – laptops and smart phones to assist in improving flexibility and connection regardless of where you are. Wellbeing programs – employee assistance program to support you and your immediate family with counselling and support as needed. Annual salary reviews – peer and market reviewed salaries to support fairness. Private Health Cover discounts – discounted fees & waiting periods waived. To apply: Submit your resume and cover letter addressing your suitability for this role on our website at Seniority level: Entry level Employment type: Full‑time Job function: Customer Service, Administrative, and Manufacturing Industries: Manufacturing Referrals increase your chances of interviewing at Hyne Timber by 2x Location: Brisbane, Queensland, Australia #J-*****-Ljbffr #J-18808-Ljbffr