Care Partner

$44.58 – $47.97 p/hr + super + salary packaging Great organisational culture and supportive team environment Salary packaging opportunities Paid Parental Leave for eligible employees Paid Birthday Leave - enjoy a paid day off on your birthday Comlink Australia recognises, values and invests in you Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways) Employee Assistance Program to help support you through life’s challenges Paid training and continuous learning and development opportunities We have created a culture of collaboration, where our table is round About the role As a Care Partner, you will enhance the quality of our participants’ experience while promoting their health, wellbeing and continuity of care. You will be working collaboratively with participants and key stakeholders to provide comprehensive assessments and individualized case management. You will play a key role in promoting the participant’s goals and wellness outcomes. Responsibilities Conducting HCP assessments and reviews with participants and their families / registered supporters in their homes, in accordance with the HCP guidelines Networking, attending industry events and generating leads as well as collaborating with Comlink’s marketing and customer engagement teams; Maintaining high quality assessment and care planning documentation; Fostering respectful relationships with participants to fully understand their needs and ensure our services are reflective of person-centred practice and the Strengthened Aged Care Quality Standards; Providing comprehensive case management, ensuring the day-to-day wellbeing of our clients through case work, advocacy and planning; Coordinating any necessary allied health and nursing partners to reassess participants and liaise with clinicians and multidisciplinary teams regarding appropriate provision of supports; Managing participant quarterly budgets to ensure no overspends and budget is achieved; Meeting regularly with participants and their decision makers to continuously monitor assess and respond to changing needs; Working collaboratively with other team members, community organisations, and service agencies to ensure the best outcome for the participant and their care; and Managing participant feedback and complaints regarding service delivery in line with internal policies and ACQS requirements, undertaking remedy actions to address issues. Other things you might like to know: Travel is required, including regular client visits in Hervey Bay (kilometre reimbursement offered); Fully paid compliance checks offered, including NDIS Worker Screening. Qualifications Has a (Minimum Diploma) qualification in Nursing, Community Services (Case Management), Human Services, Health Sector Management, Ageing Studies or Disability / Aged Care, and ideally a minimum of 3 years’ experience in the industry. Is relatable and engaging with highly developed interpersonal skills, communication skills and emotional intelligence with the proven ability to foster relationships and connect with people Is highly organised with exceptional time management skills and can work autonomously while managing competing demands Has a demonstrated understanding of the Aged Care reform, Strengthened Aged Care Quality Standards, the sector and people who are aging in the community Is experienced in case management preferably within the home and community care sector with advanced knowledge of person-centred care Has experience in service development, and driving continuous quality improvement and practice and service excellence aligning to the Strengthened Aged Care Quality standards How to apply Be creative Be fun Be real This is what your cover letter is for… to share with us who you REALLY are We care more about who you are as opposed to what you are on paper. What’s your superpower and what value will you bring to our team? You already know the answer, so tell us. Who we are Comlink Australia has cultivated a culture where people feel included, supported and respected. And we know how to have fun When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work. We are on a mission to become Australia’s most trusted home and community care provider. We empower our people to enrich the lives of our participants every day and support them to age well and live independently at home longer… and that’s a great place to be. We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community. Our Values Our table is round – we are one team, where every voice matters See the human – we leave our egos at the door and see people as people first The right way, and again – we are committed to continuously improving to achieve the best possible outcome Brilliantly bold – we own our decisions and learn from our mistakes Make a little magic – our clients are at the heart of all that we do Do you want to work for a company that lives and breathes these values? We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding. #J-18808-Ljbffr