Financial Resilience Specialist

Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. The Senior Legal and Financial Resilience Specialist role is a subfunction of the CCS Collections team. The purpose of the role is to performe collection activity for severely delinquent secured and unsecured accounts facilities, including (but not limited to) staff accounts, deceased estates, Bankruptcy, legal activities and financial rehabilitation for customers in ongoing financial hardship support programs / escalated cases. In addition, the role will handle exceptional treatment offers or special scenarios for customers' experiencing financial hardship and work with them to steer them on a path of financial resilience. The role will also act as SME support for offshore teams dealing with activities sitting within the unsecured / secured legal and financial resilience scenarios, providing guidance and direction where appropriate Responsibilities To support the Legal and administrative functions for Secured and Unsecured accounts by ensuring timely delivery of business support functions. Recommending further action required to safeguard the best Interest of the Bank on complex facilities. Contribute towards expediting further action where appropriate to mitigate losses with close follow up with Key stakeholders (Eg : Branch / RMs and Service delivery). Correspond with customers through Litigation stage to support viable resolution. Ensuring Local Collections Manuals, PIMs and policy documents are reviewed on a timely basis to ensure they are upto date in line with market conditions and regulatory needs. Performing mortgage specific tasks (for example) upgrading / downgrading, submission of LMI claim shortfalls aligned to the Local Impairment policy, discharging customer loans etc. Performing credit card specific tasks (for example) as management of deceased estates, lodgement & management of bankruptcy claims. Decisioning and management of customers in severe financial difficulty to review best treatment options, escalating exceptional cases and supporting our customers through these distress scenarios. Maintaining regular communications and building relationships with peers across the business, both internal and external stakeholders. Reconcile and recommend to approve Legal cost incurred on accounts put through the litigation process. Ongoing review of all current processes with a view to enhance and improve functionality and make suggestions to streamline the process where viable. Requirements Significant experience within Collections and Banking Services. Deep knowledge, experience and understanding of Secured and Unsecured Products. Good leadership skills and ability to work independently. Strong stakeholder management and influencing abilities. Effective at leading and working with cross functional teams and resolving issues. Solid organisational and time management skills. Ability to communicate at various levels of the organisation, including at a senior executive level. Computer literacy (word processing, spreadsheets and database applications). Ability to adapt in a dynamic and fast-paced environment with a passion for developing a culture of empowerment. Preference will be given to candidates who hold Australian PR / Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations. We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Learn more about careers at HSBC Australia – careers / where-we-hire / australia Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #J-18808-Ljbffr