Quality Control Retail Site Assurance Specialist

Quality Control Retail Site Assurance Specialist Optus is an Australian telecommunications company delivering more than 11 million services to customers daily across mobile, broadband, and digital solutions. Join our Quality Control team as a Retail Site Assurance Specialist. You will play a meaningful role in ensuring regulatory adherence and operational efficiency across Optus retail locations, both branded and unbranded. Reporting to the Quality Control Site Assurance Lead, you’ll be on the front line of our assurance program—conducting audits, identifying risks, and delivering tailored coaching to uplift store performance. This is a dynamic, travel-intensive position demanding strong relationship-building skills, attention to detail, and the ability to influence positive change. If you’re passionate about driving compliance, improving processes, and making a tangible impact on retail operations, this is the opportunity for you. What You’ll Do Conduct site assurance visits across branded and non-branded retail stores, including regional and interstate travel. Lead tailored coaching sessions during and after audits to uplift compliance and operational standards. Track and follow up on identified actions to ensure timely closure and sustainable improvements. Prepare and deliver reports and presentations on compliance trends, risks, and program outcomes to leadership. Collaborate with the Quality Control team to maintain program integrity, calibrate assessments, and contribute to continuous improvement initiatives. What You Bring Proven ability to conduct audits and identify compliance gaps with a focus on risk mitigation. Excellent communication skills to influence and coach retail teams to embed sustainable improvements. Capacity for extensive travel and building relationships across diverse locations. Diligence and skill at turning data into actionable insights for senior collaborators. Experience in retail operations, compliance, or quality assurance and ability to balance objectivity with collaboration. What's in it for you Competitive remuneration and employee discounts: $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Competitive leave policies, including additional ‘Connected’ days to focus on culture, family, health, community, or whatever’s important to you. Inclusive, carer-neutral paid parental leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials developed with La Trobe and Macquarie Universities. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counseling and support services, 24/7— in-person, by phone, SMS, or video. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***************@optus.com.au or call . We're here to help. For more information on Diversity, Inclusion & Belonging at Optus, please visit Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr