Senior Desktop Support Officer

vor 19 Stunden


City of Melbourne, Österreich ADL Group Australia Vollzeit

• Location of work: VIC: Port Melbourne / NSW: Lindfield West or North Ryde | Onsite • Estimated start date: Wednesday, 28 January 2026 • Security Clearance: Existing or able to obtain baseline Our federal client, the Department of Industry, Science and Resources (DISR) is seeking an experienced Senior Desktop Support Officer to join the ICT Support team. Selection Criteria Demonstrated experience providing Level 2 desktop support in a complex enterprise environment, including Windows 10/11 SOE, hardware, software and peripheral support. Strong incident management capability, including triage, investigation, escalation and resolution using ITSM tools. Proven ability to support ICT projects such as SOE rollouts, device deployments and security uplift activities. High-level customer service skills with the ability to communicate clearly, build relationships and support users across multiple sites. Experience collaborating with technical teams and vendors, managing priorities, and contributing to continuous improvement. Strong documentation skills, including maintaining asset records and producing knowledge base articles. Excellent organisational, problem-solving and communication skills with the ability to work independently and as part of a team. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr



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