Senior AI Engineer

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful. Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests. Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. What you’ll be doing: You’ll harness the power of Artificial Intelligence to enhance customer experiences, optimise operations for efficiency and reliability, uphold safety standards and enable our people to perform at their best. As an Senior AI Engineer you’ll bring hands on expertise in applied AI and full stack software engineering to design and deliver innovative solutions that make a real impact. You’ll be great in this role if you: Hold a Bachelor’s degree or higher in Computer Science, Software Engineering, Data Science or have equivalent applied experience Bring 3+ years of experience developing production‑grade AI systems Have hands‑on experience with LLMs and agentic systems (e.g., RAG, tool/function calling, planning) Thrive in cross‑functional delivery with Product, Engineering, Security, Legal/Privacy and Operations teams. Are skilled in Python, FastAPI/FastMCP, and React + TypeScript Understand advanced RAG techniques, including retrieval strategies, context packing, tool orchestration and safety/guardrails Know your way around Databricks, pgvector, AWS Cognitive Search (or equivalents) Apply strong fundamentals in security and privacy (IAM, secrets, network isolation, PII handling, auditability) Communicate effectively across technical and executive audiences with experience in Agile delivery and roadmap ownership Have deep knowledge of agent based architectures, embeddings and vector databases Understand MLOps/LLMOps patterns (CI/CD, registries, automated evaluations, feature stores, canary/shadow deployments) Are familiar with AWS cloud concepts for secure, scalable AI workloads and software engineering best practices (testing, CI/CD, code health) It’s also a big plus if you… Love experimenting with cutting edge AI frameworks like LangGraph or LangChain Have deployed scalable AI solutions in the cloud and know your way around AWS or Databricks Bring industry insight from aviation, travel or other complex operational environments Thrive in fast paced, high‑growth tech settings and enjoy solving big messy problems Have a knack for optimisation and simulation techniques to make systems smarter and more efficient Are passionate about data driven experimentation, A/B testing and causal inference at scale Stay curious about modern data architectures, event streaming and emerging AI patterns What you’ll get from us: We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year) Flexible working arrangements (including work hours and work from home) Discounts on travel insurance, car hire, accommodation and experiences worldwide Hospitality, retail, technology, beauty services and wellness discounts Wellness support, including the Converge digital wellbeing platform A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you Equality rules: We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family. Ready to apply? We’re ready to hear from you. Apply now. Be the force behind smarter solutions As an AI Engineer, you’ll craft AI innovations that elevate experiences, boost efficiency and make a real impact Join a team that looks out for one another, where no two days are the same. Help guests at the very beginning of their journey with outstanding customer service. #J-18808-Ljbffr