Delivery Lead

Delivery Lead - 2 Year Fixed Term Contract Delivery Lead – Home Claims (2 Year Fixed Term Contract) Location: Sydney, Melbourne, or Brisbane Join Suncorp as our Delivery Lead in the Home Claims business. Are you passionate about driving transformation and operational excellence for improved customer outcomes? We’re seeking a dynamic Delivery Lead to champion the successful delivery of our Supply Chain Claims Value Transformation (CVT) program within Home Claims. About the Role As Delivery Lead, you will play a pivotal role in leading the CVT program, ensuring business readiness, stakeholder alignment, and the adoption of transformation outcomes. You’ll drive operational excellence, cost efficiency, and resilience through effective collaboration, communication, and change leadership—enabling superior customer outcomes and realisation of CVT benefits. Key Responsibilities Collaborate across the business to analyse, design, and implement improved processes and customer journeys, always putting the customer at the heart of what you do. Lead design and delivery of Supply Chain CVT initiatives, ensuring readiness and adoption across Home Claims. Collaborate with HomeRepair and Consumer Transformation teams to design future-state workflows that improve efficiency and customer outcomes. Develop and execute targeted delivery plans to drive engagement and readiness. Foster leadership sponsorship and alignment to accelerate adoption of transformation initiatives. Establish strategic communication rhythms to build momentum and internal support. Partner with change resources to manage end‑to‑end change activities. Prepare and present Programme of Work updates and progress reports. Champion innovative ways of working and proactive risk management. About You 3+ years in Project Delivery and Business Analytics. Knowledge of Agile and Squad methodologies (advantageous). Previous experience in business improvement and change management (advantageous). Strong business analysis skills (requirements gathering, and customer journey mapping). Excellent communication and stakeholder engagement skills. Ability to influence and engage stakeholders at all levels. Strategic and conceptual thinking. Tertiary qualifications in a business-related discipline (desired). Experience in financial services or large enterprise environments is highly regarded. Why Join Us? At Suncorp, we support flexibility in how, when, and where work is conducted. You’ll be part of a collaborative team that values innovation, diversity, and delivering exceptional outcomes for our customers. Your work will directly contribute to making the claims journey smoother, faster, and more transparent—helping our customers get back to what matters most, sooner. What we can offer you: Discounts and offers on a range of insurance products A range of flexible working and leave options Invest in your brighter future with ongoing study support and career development programs. Give back to our communities with payroll giving, donation matching and paid volunteer leave. Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Advertised: 20 Nov 2025 AUS Eastern Daylight TimeApplications close: 27 Nov 2025 AUS Eastern Daylight Time #J-18808-Ljbffr