Telstra Retail: Customer Service

Telstra Retail: Customer Service & Sales Consultant MACKAY Join to apply for the Telstra Retail: Customer Service & Sales Consultant MACKAY role at Telstra . Overview Ready to Make a Difference? Join Our Iconic Team at Telstra At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that has been connecting Australians for generations. You won’t just be a friendly face in‑store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive. Responsibilities Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. Be the Go‑To Tech Expert: Stay up‑to‑date with the latest gadgets and services, offering informed guidance and solutions. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits Hourly Rate: (Starting at) $30.33 per hour – Junior rates apply for those under 20 years of age. Penalty rates: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, 150% for public holidays. Variable Remuneration (if eligible): Eligibility, calculation and payment governed by the plan’s rules, which may change over time. First 2 months guaranteed during training. Generous Discounts: 30% off Telstra services and offers from 240+ partners. Leave Options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and up to 4 weeks additional leave purchase. Training & Career Growth: 17,000+ learning programs, Future Ready program. Flexible working hours & parental leave flexibility. Monthly performance rewards and recognition programs. Diverse and inclusive culture. Qualifications and Skills Great Communication Skills: Natural at connecting with people and making their day better. Solution‑Oriented Approach: Enjoy thinking on your feet and tailoring solutions for each customer. Sales Drive: Motivated to achieve (and exceed) sales targets and KPIs. Passion for Learning: Eager to grow and develop skills in a dynamic environment. Resilience and Positivity: Can‑do attitude, even when things get busy. Customer‑Facing Experience: Previous experience is a plus but not required – bring your enthusiasm and we’ll teach you the rest Multiple part‑time and full‑time positions are available. How to Apply Ready to kickstart your journey with us? Click "Apply Now" to submit your application After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process. Join Us at Telstra Retail When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team Seniority level Entry level Employment type Full‑time Job function Customer Service and Sales Industries Retail Appliances, Electrical, and Electronic Equipment #J-18808-Ljbffr