Principal Gen AI Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is on an ambitious journey to $16B, and our Solution Sales team is at the forefront of this growth. Our unique positioning in Gen AI is accelerating this momentum, creating unprecedented opportunities to transform how enterprises operate. We're seeking a Principal Gen AI Specialist to help us capture this generational moment in the Australian market. This is a leadership role where you'll shape and execute Gen AI strategies, drive cross-functional collaboration, and directly influence market success. What You'll Do As a Principal Gen AI Specialist, you will partner with Major Area leadership to define and execute Go-To-Market priorities for Gen AI across the integrated ServiceNow Platform. You'll be a strategic advisor, a coach, and a hands-on contributor to our most important pursuits. Drive growth strategy: Develop and execute regional Gen AI growth plans in collaboration with Field Sales, Pre-Sales, Marketing, Alliances & Channels, Professional Services, and Sales Operations. Own the pipeline: Build, manage, and report on Gen AI forecast and pipeline in close partnership with Major Area leadership. Elevate the team: Coach core teams to identify Gen AI opportunities and navigate complex sales cycles with deep solution expertise. Build partner capability: Work with our Partner and Channel organisation to establish sell-to, sell-with, and sell-through models for Gen AI in your territory. Shape best practices: Establish and drive sales excellence including reference accounts, demand generation, repeatable sales plays, enablement, and partner activation. Engage at C-level: Champion large deals and ensure success through direct engagement with executive stakeholders. Be the expert: Serve as a trusted advisor for Executive Briefing Centres and represent ServiceNow at sales and market conferences. Stay ahead of the market: Monitor industry developments, competitor activities, and emerging trends to inform product direction and leadership decisions. Qualifications 10+ years in technical consultative selling, account management, or sales strategy roles. Deep Gen AI and automation solution expertise, whether as a Sales professional, Solution Consultant, or practitioner. Specialist sales experience is highly valued. Proven success in large, global software companies (2,000+ employees) with experience operating effectively in matrixed sales environments. Strong track record of managing multi-tiered customer relationships and building trusted partnerships at C-suite level. Consistent history of meeting and exceeding team quotas. Business development and strategic planning experience with VP-level leadership. Skills and attributes: Exceptional communication, presentation, and executive presence. Strong coaching acumen with a genuine passion for developing others. Ability to navigate complex opportunities and drive cross-functional collaboration. A self-starter mentality with high integrity and a collaborative spirit. Willingness and ability to travel up to 50% of the time. Why ServiceNow We live our "Hungry and Humble" mantra every day. You'll join a high-powered global team of Gen AI specialists who share best practices and support each other's success. This is your opportunity to shape the future of enterprise AI while building your career with a company that's redefining what's possible. If you're ready to combine Gen AI domain expertise with sales execution excellence to deliver measurable results, we want to hear from you. Additional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr