Operations Supervisor- Ocean Imports

Operations Supervisor- Ocean Imports role at C.H. Robinson Based in Melbourne, the Ocean Imports Supervisor will play a pivotal role in driving operations by effectively organizing, planning, and overseeing team activities. As a leader, you will guide your team, manage daily operations, and ensure seamless service delivery to clients. If you are an experienced freight forwarding leader with a passion for people development and commitment to customer service excellence, we encourage you to apply. Overview Duties and Responsibilities Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved Conduct regular check-ins and annual performance management routines. Support the team’s personal and professional development; understand individual needs and create opportunities for experiences that support development needs Clearly communicate operations objectives and team/individual performance metrics. Ensure daily/weekly standups are executed. Keep employees well-informed of operational activities, initiatives and results and the impact internal and external partners and C.H. Robinson Work with next-level manager and work force analysts to define staffing levels and work schedules. Monitor work hours to manage personnel and overtime costs Work closely with next-level leaders to drive effective change management and employee adoption of new tools, technology, processes and/or expectations Business and Execution Management/Operations Optimize daily workflow to achieve quality and efficiency goals. Continuously monitor work and assess operational processes to identify opportunities for improvement Act as an escalation point for exceptions and problem resolution Communicate and ensure employee understanding of and compliance to policies, procedures, and SOPs (internal operational and customer) Ensure team’s understanding of available tools and systems to improve work processes and automation. Work with next-level leaders, operations leaders, and internal stakeholders to ensure effectiveness and/or efficiency of systems. Present suggestions for improvements to drive better performance Build and maintain relationships with internal stakeholders, reviewing service metrics and keeping them updated on operations results and changes Foster a culture of teamwork and high-quality service by collaborating with operations peers and leadership on improvements and ethical issue resolution. Perform operational task work and/or fill in for peer group when needed Adhere to a high level of operational excellence with respect to timeliness and audit KPI’s Prepare operational performance reports to provide insights to employees and next level leadership related to production, expense and quality of service. Take action to improve results where needed Other duties or responsibilities as assigned according to the team and/or country specific requirements Talent Management Guide the team in identifying upstream KPIs to adopt a more proactive, forward-looking approach to performance management and support their long-term professional growth Responsible for the annual workforce planning process, including forecasting resource needs, and partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent Manage annual merit and equity programs for assigned teams to align compensation with performance results Encourage employee feedback through formal and informal channels, acknowledging and acting on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement Manage and drive budget requirements by ensuring business goals are met efficiently Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualifications Required: High School Diploma or Graduate Degree/equivalent Minimum 8 years Global Forwarding operations experience Minimum 3 years of experience leading and managing teams Ability to travel domestically, depending on position location Preferred: Bachelor’s degree from an accredited TAFE or University Extensive experience working on projects and initiatives with individuals outside of peer group Experience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.) Knowledge of emerging technology and trends Collaborative, adaptive leadership approach with demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment Proficiency in financial and operational performance metrics with the ability to understand and communicate them Lead change and employ a continuous improvement approach to their work Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail Values a diverse and inclusive work environment Benefits At C.H. Robinson Oceania, we are an Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Transportation, Logistics, Supply Chain and Storage and Truck Transportation Note: This description focuses on the core responsibilities, qualifications, and benefits of the Operations Supervisor - Ocean Imports role at C.H. Robinson. It excludes unrelated postings and boilerplate content. #J-18808-Ljbffr