Accommodation Services Manager
vor 3 Wochen
Claro Aged Care and Disability Services – A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means 'to brighten' – and we're here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home – we'll work in partnership with you and make it happen.
The Opportunity: We are seeking an experienced Accommodation Services Manager to join our team. As the State Operation Manager, the Accommodation Services Manager will provide leadership and continuously improve Supported Accommodation Services for people living with disability. Specifically, the role will be responsible for leading a team across a small portfolio of accommodation sites to ensure the provision of high-quality direct care services for people with a disability and complex support needs.
This role will ensure clients' needs are met while support workers uphold their duties in a prompt and professional manner. Other tasks will include coaching of staff, daily rostering, and maintaining key relationships.
You will be responsible for, but not limited to: Lead and develop the support worker teams.Manage the day-to-day running of the allocated sites.Ensure medication plans, distribution, and administration are carried out.Respond to unplanned support call requests.Identify disputes or complaints and escalate them in a timely manner.Respond to incidents and feedback promptly.Liaise with the SDA property manager regarding property repairs and incidents.Complete monthly audits on fire drills, first aid kits, and WHS monthly auditing.Participate in internal and external audits.To be successful in this role you will have: Minimum 2 years' proven leadership experience in health, particularly in client/case management, quality management, incident management, and resolution.Knowledge of the changing environment in the disability/health sector.Strong people management and team leadership skills.Exemplary customer service skills.Willingness to take ownership and hold people accountable.High level of computer literacy with experience in Microsoft Office and data management systems.Excellent verbal and written communication skills, particularly in dealing with sensitive information.Ability to thrive in a fast-paced and challenging environment.Additional Requirements: Current National Police Check.NDIS Worker Screening Check.Evidence of current work rights in Australia.Current Australian Driver's license.What's in it for you: Opportunity to work for a rapidly growing disability and aged care provider.Friendly team environment with a great community care spirit.Employee Assistance Program for staff and their families.Flexible work initiatives for real work-life balance, including a month RDO.Employee of the month.Shine Awards.WhereFit - Fitness perks and discounts.Retail discounts.Novated vehicle leasing.Annual performance reviews.How to apply: To apply, select the 'apply' button below and you will be redirected to our website to commence your application. Please note: Candidates may be shortlisted and interviewed prior to the closing date, apply today We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.
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