Guest Service Agent
vor 1 Woche
Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture. Job Title : Guest Service Agent (Casual) Location : Casuarina, New South Wales, Australia Employment Type : Temporary Seniority Level : Entry level Job Function : Other Industry : Hospitality Key Responsibilities Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Hourly Rates (excluding super) Monday – Friday: $32.31 Saturday: $38.78 Sunday: $45.24 Qualifications Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment. Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence. Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations. Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution. Maintains a polished and professional presentation, reflecting the values and standards of the organisation. Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. Benefits Career growth: Learning and development programs to boost your career. Exclusive hotel deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global perks: International accommodation discounts across our hotel brands. Retail rewards: Cashback and discounts at 400+ top retailers in AU/NZ. Experiences: Discounted entertainment and activities. Banking and insurance: Exclusive health insurance offers and workplace banking benefits. Generous leave: Parental and birthday leave. Wellness boost: EAP and tailored wellness support. We are only accepting applications from candidates who have working rights within Australia or New Zealand. #J-18808-Ljbffr
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Tweed Heads, Österreich Oaks Hotels, Resorts & Suites VollzeitA leading hospitality provider in Tweed Heads is seeking a casual Guest Service Agent. You will be responsible for greeting guests, ensuring a smooth check-in process, and maintaining communication throughout their stay. Ideal candidates have experience in high-quality service delivery in hospitality environments. The position offers competitive hourly rates...
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Guest Service Agent
Vor 3 Tagen
Tweed Heads, Österreich Oaks Hotels, Resorts & Suites VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
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Guest Service Agent
Vor 3 Tagen
Tweed Heads, Österreich Minor International VollzeitMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...
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Guest Service Agent
vor 1 Tag
Tweed Heads, Österreich Oaks Hotels, Resorts & Suites VollzeitA leading hospitality provider seeks a full-time Guest Service Agent in Tweed Heads, NSW. You will deliver exceptional customer service, assist guests with their needs, and ensure a memorable experience. Successful candidates will have a strong background in hospitality and exemplary communication skills. This position offers competitive hourly rates and...
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Guest Service Agent — Warm Check-ins
Vor 7 Tagen
Tweed Heads, Österreich Minor International VollzeitA leading hospitality organization in Tweed Heads is seeking a full-time Guest Service Agent passionate about providing excellent customer service. This role welcomes guests, oversees check-ins and reservations, and maintains clear communication throughout their stay. Successful candidates should have a background in high-quality service and a proactive...
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Guest Service Agent — Growth, Perks
Vor 5 Tagen
Tweed Heads, Österreich Oaks Hotels, Resorts & Suites VollzeitA prominent hotel chain in Tweed Heads is looking for a full-time Guest Service Agent to provide exceptional customer service. This role involves welcoming guests, assisting with check-ins and check-outs, and ensuring a memorable stay through friendly and efficient service. Candidates must possess a background in hospitality, excellent communication skills,...
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Guest Experience Agent – Casuarina Resort
Vor 5 Tagen
Tweed Heads, Österreich Oaks Hotels, Resorts & Suites VollzeitA leading hospitality company is seeking a casual Guest Service Agent in Tweed Heads. The role involves providing warm, welcoming service to guests, ensuring smooth check-ins, and assisting with local insights. Candidates should have a background in quality service delivery, effective communication skills, and a proactive approach to guest needs. The...
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Guest Service Agent
vor 1 Tag
Tweed Heads, Österreich Oaks Hotels, Resorts & Suites VollzeitMinor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...
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Casual Guest Service Host
vor 2 Wochen
Tweed Heads, Österreich Minor International VollzeitA leading hospitality company in Tweed Heads is looking for a Guest Service Agent who excels in providing exceptional customer service. You will be the first point of contact for guests, ensuring smooth check-ins and delivering recommendations. Ideal candidates should possess strong communication skills and a customer-centric mindset. Enjoy career growth...
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Gaming Host Team Lead: Guest Experience
vor 3 Wochen
Tweed Heads, Österreich Twin Towns Clubs & Resorts VollzeitA local community-focused organization in Tweed Heads is seeking a Team Leader to build rapport and maintain relationships with Guests in the Gaming areas. Key responsibilities include participating in host meetings, motivating the Host Team, and ensuring exceptional customer service. Ideal candidates should demonstrate integrity and professional appearance....
