Deskside Support Analyst
vor 4 Wochen
A Deskside Support Analyst is required by a global IT Services provider who are looking for the ideal candidate to join them as a full-time employee in their client’s Brisbane CBD office.As a Deskside Support Analyst, you will be providing 2nd line Deskside Support to Enterprise users of MS Windows Operating Systems and hardware, assist with building and deployment of new Desktop/laptop hardware, support mobile devices, provide Hands & Eyes support to remote IT Teams and manage tickets using the company’s chosen ITSM tool.This is an excellent opportunity for an experienced Deskside Support Analyst to take the next step in their IT career.General Requirements:Available for a Full-Time positionAt least 2 years of experience in a similar role in an Enterprise environmentA passion for IT and providing excellent customer serviceGood written and oral communications skills with clients and managementExcellent troubleshooting skills and a willingness to resolve issuesAbility to work to deadlines and complete tasks on timeTeam player but also able to work well autonomouslyTechnical Skills (Required):Knowledge, experience and competency with:o Diagnosing, troubleshooting and resolving hardware, software & operating system issues (including Windows 10 & 11, MS Office 365 and associated applications)o Installation of computer hardware and peripheralso Active Directory Users and Computerso Software and OS deployment using SCCM or other deployment technologies§ Mobile phone and tablet supporto Hands and Eyes Support§ Network/Server rack and stackBe part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.ID: 15601 Deskside Support Analyst - Brisbane CBD
Australia / BrisbaneYour E-Mail
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Declaration oF Consent
I understand that my personal data, which I have provided in my job application and during the entire recruitment process, will be stored and processed by Hemmersbach GmbH & Co.KG or affiliated enterprises of the Hemmersbach group (depending which of the above entities the job offer refers to) exclusively for the recruitment process by the respective company.I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, including all attached documents, submitted on my own initiative.Please be informed that:We will solely forward the application document in compliance with the privacy policy,You have the right to information regarding the stored and processed personal data at any time. You are entitled to request rectification or change of the provided data, blocking and objection to further use,Given declaration of consent can be changed or completely revoked at any time, revocation can be sent to the following address: want to be considered for future recruitment. Read more
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Deskside Support Analyst
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