Operations Manager

Operations Manager – Canberra Veterinary Emergency Service (Gungahlin) Full-time | $110k–$120k + Super Are you an experienced operational leader looking for a meaningful role where no two days are the same? Canberra Veterinary Emergency Service (CVES) is seeking an innovative, people-focused Operations Manager to support our busy Gungahlin clinic. About Us Animal Emergency Australia (AEA) is a national network of independent emergency hospitals, general practices, veterinary support, and educational services. Our mission is simple : to help veterinary professionals do and be their best. We invest in our team members' work‑life balance, career progression, and personal development, empowering them to excel while making a meaningful impact on the lives of animals. At CVES we are available to help critical and unwell patients when they need it most. We operate from 6pm to 8am on weeknights, and 24 hours on weekends and public holidays. Flexible work arrangements available, including afternoon, overnight and weekend days which is perfect for work‑life flexibility, while also saving lives and supporting clients Our patients mean the world to us, and they are our greatest inspiration. We strive to get patients home to their families, and it's the hard work of our dedicated team that bonds us all closely and creates a positive culture on the floor. Our leaders care deeply about our staff, including the direction of career progression and ensuring everyone has a good work life balance. We are proud to be an inclusive workplace, encouraging people to be their best authentic selves. "Our focus at Animal Emergency Australia is leading the way forward for our colleagues – making a positive change in the profession. We want to empower our people to drive decisions that bring about lasting change for all veterinary professionals." Dr Rob Webster, Co‑CEO of AEA, Specialist in Emergency and Critical Care The Role This role is ideal for an experienced Operations Manager from industries including health, community services, education, logistics, or other professional services. You’ll be working closely with the Hospital Administrator to ensure smooth day‑to‑day operations, continuous improvement, and a positive team environment. This role includes leadership responsibilities and oversight of key operational processes, resources, and compliance. Key Responsibilities Management of day‑to‑day clinic operations including decision making, budgeting and reporting to ensure an efficient, safe and well‑functioning workplace Drive process improvements to enhance operational efficiency and productivity Contribute to strategic planning and business forecasting Oversee inventory and equipment management Ensure WHS oversight and accurate reporting Supervise, coach, and manage direct reports Cultivate a collaborative and professional work culture About You 5+ years' experience in an operations, facilities, practice or service management role Strong background in people leadership, performance management and coaching Veterinary or Healthcare experience is highly desirable however not essential. Experience improving and documenting processes, systems and workflows Strong ability to drive exceptional performance and deliver operational excellence. Demonstrated planning, time management and organisational skills, particularly in managing multiple tasks and multidisciplinary issues to achieve business goals and meet deadlines. Strong interpersonal skills to engage and build relationships with colleagues, team members and key stakeholders. Strong negotiation, influencing, and persuasion skills. Impeccable integrity, ethics, and professionalism along with empathy for others and a love of animals. A high level of dependability in all aspects of the job, including the ability to be calm and take accountability for actions. Some weekend or after‑hours availability (due to the nature of after‑hours emergency services) Benefits Salary of $110,000 – $120,000 (based on experience) + super Pet well‑being discounts (including discounted treatment and products) Discounted gym memberships (Fitness Passport) Paid parental leave Refer a Friend program & rewards Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.) Access to our Employee Assistance Program (psychology, nutrition, sleep) Further education & career planning benefits (including CPD allowance) plus internal mobility opportunities. Opportunity for training in leadership and management – LIVE program & internal workshops in addition to external leadership training Free parking A fun, collaborative and fully supportive team that mentors and develops you for greater heights. Ready to join a team that makes a difference every day? Click Apply or feel free to contact Tee with your CV and any questions. Application closing date : 6 January #J-18808-Ljbffr