IT Support Engineer

Acclime is a professional services firm assisting a diverse client base with corporate advisory, accounting and taxation and private client advisory services both nationally and internationally. We are seeking a highly skilled and proactive individual to join the team as an onsite Level 2 IT Support Engineer. In this role, you will collaborate closely with Group IT to drive corporate IT initiatives and play a key role in maintaining our IT infrastructure, resolving technical support requests, ensuring system reliability and safeguarding security across the organisation. Strong expertise in cloud technologies (particularly Microsoft 365 and Azure) and security is essential. Key Responsibilities End user support for our team of professionals to ensure reliability and consistency of our systems, networks and hardware; Monitor and administer security and compliance standards across our business in line with ISO 27001 standards; Manage the administration & documentation of procedures and training for our IT assets; Provide administration & support to actively manage access to applications and ensure compliance with group security requirements; and Administration, management & support of local office servers, networks and other IT infrastructure components. Skills & Experience 3–5 years’ experience in IT support, ideally in a Level 2 or onsite engineer role. Strong understanding of Microsoft 365 administration, Azure Active Directory, and Exchange Online. Experience with Intune, Autopilot, and endpoint management tools. Proficiency with Windows 10/11 and common business applications. Experience with EDR and endpoint protection tools (e.g. Microsoft Defender, SentinelOne, CrowdStrike). Solid knowledge of networking fundamentals (DNS, DHCP, VPN, routing, Wi‑Fi). Familiarity with ITSM/ticketing systems (e.g. ServiceNow, Jira, or equivalent). MS Office 365 user administration and support MS Intune configuration and support IT Service Desk ticketing (Manage Engine) Endpoint management (Endpoint Central) and automated software distribution Endpoint security deployment and incident resolution. Windows 10/11, Windows Server 2016/2019 and Hyper‑V installation, administration and configuration. Familiar with ITIL 4 principles (certification an advantage) Vulnerability and Patch Management Network configuration and troubleshooting, including WAN, LAN, Wi‑Fi (Aruba/Ruckus) and VPN (Sonicwall). Experience with ISO 27001 audits / compliance is an advantage Strong troubleshooting and analytical skills Preferred Skills Exposure to hybrid or multi‑site IT environments. Understanding of cybersecurity principles and compliance frameworks. Experience with scripting or automation (e.g. PowerShell). ITIL Foundation certification or similar qualification. Preferred Certifications ITIL 4 Foundation Microsoft 365 Administration & Modern Desktop Administrator Azure and / or AWS Cloud Administration CompTIA A+ Information or Cybersecurity fundamentals certification (e.g. ISACA, SANS, EC‑Council, or ISA) What do we offer Play a pivotal role in supporting a global company with ample growth opportunities and the chance to build a meaningful network within an environment that values collaboration. Join a progressive organisation focused on innovation and emerging technology. Professional Growth: Progressive opportunities with access to training and further development. A supportive and collaborative team committed to our firm’s strong values and culture. Ready for your next career move? Apply today Please submit your CV and Cover Letter to: Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Business Consulting and Services Get notified about new Information Technology Support Engineer jobs in North Sydney, New South Wales, Australia . #J-18808-Ljbffr