Service Technician

About the Role Crosscom is a leading supplier and integrator CSE of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange. As a key member of the Technical Services team for both Mackay and Moranbah, you will be responsible for service, maintenance, integration, testing, and support of radio communications systems and related technologies for the region. You’ll provide both field and workshop-based technical support, engage directly with clients, and contribute to building a high-performance, agile team environment providing first class customer service across both branches. Key Responsibilities Execute maintenance and service work across radio networks, CCTV, PAGA, telephony, and IP networks. Support system integration, planning, design, implementation, and evaluation activities. Contribute to product acceptance, reporting non-conformances, and implementing corrective actions. Perform repairs, programming, testing, and code plug maintenance for radio equipment. Liaise with clients to deliver high-quality service and build strong long-term relationships. Participate in planned/unplanned works and after-hours roster commitments. Attend toolbox meetings and ensure technicians have the correct information, materials, and tools. Maintain technical records, procedures, and PMI schedules. Mentor apprentices and junior technicians, supporting ongoing training and capability development. Assist other branch teams with technical input for RFIs, bids, and tenders. Prepare documentation for implementation plans, site surveys, and internal/external reports. Support coordination of workshop activities including rack builds and system testing. Supervise apprentices/trainees as required. Provide site support to meet national team resource demands. Collaborate with technical teams across multiple branches and communicate resource needs. Provide feedback to management for technical services performance reviews. Skills and experience needed Certificate III or higher in Electronics Engineering, RF Engineering, or related discipline. Current high-risk license. Comfortable working at heights, including EWP and tower climbing qualifications. Strong knowledge of network-based radio systems. Understanding of ACMA regulations. Experience with wireless technologies, IP networking, PAGA, telephony, and microwave systems (highly desirable). Desirable experience with PA systems, radar, displays, compass systems, access control, CCTV, UPS, and complex antenna systems. Proven experience in technical service delivery, including planning, installation, commissioning, and troubleshooting. Ability to integrate technical solutions with broader business and user requirements. Strong problem-solving and fault-finding skills, especially under time-critical conditions. Strategic thinker with the ability to align work with broader organisational goals. Collaborative team member who values communication and knowledge sharing. Ability to coach and develop others, fostering a high-performance team culture. Strong customer focus and commitment to building long-term client relationships. High integrity, transparent communication, and commitment to safety. In return CSE can offer you an excellent opportunity to grow your career, with stability and personal development options you will become familiar with all aspects of the business and be encouraged to develop from the team and management. CSE offers a competitive salary, numerous HR benefits and a strong team environment with a social but busy work environment. At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values. If you are a motivated and driven individual who is willing to put in the effort to succeed, we encourage you to apply. #J-18808-Ljbffr