Customer Services Librarian

Join to apply for the Customer Services Librarian role at Careers at Council . Location: Hornsby, New South Wales. Description This position offers a challenging and rewarding opportunity for a customer focused, flexible and organised person who loves problem solving to join our customer service team. Position Type Temporary Part time – (35 Hours per fortnight) - up to 2 years job share role. Salary $1,490 - $1,670 per fortnight (based on 35 hours per fortnight), plus superannuation. Week 1 is 14 hours and week 2 is 21 hours – please see attached roster. Appointed salary in this range will be based on skills, qualifications and experience. About Us At Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact. We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. About the Role The position is responsible to the Customer Services Co‑ordinator. It is a professional position that relies heavily on teamwork and requires that work be prioritised according to customer need. Tasks must be undertaken in a timely manner. The Customer Services Librarian position has the following major components: Information and customer services Supervision Maintenance of collections and facilities Staff and customer training Support of library services and programs Position Requirements Degree or post graduate qualification in Library and Information Science or equivalent, accepted by the Australian Library and Information Association for professional membership. Demonstrated ability to deliver quality customer service in a high-volume environment. Highly developed interpersonal and communication skills. Demonstrated organisational skills. Strong team leadership skills including the ability to supervise and train staff. Demonstrated understanding of the principles of collection development. Demonstrated ability to work independently and as a member of a team. Demonstrated ability to provide technology support and knowledge of online resources and applications. About You The Customer Services Librarian position requires an enthusiastic, customer focused professional with good interpersonal and communication skills. Completion of a degree in information science or its equivalent accepted by the Australian Library and Information Association for professional membership is an essential qualification for the position. The ability to work independently and as a member of a team is critical to the success of this role, as is accuracy and attention to detail and the ability to meet agreed deadlines. The Customer Services Librarian is primarily based at Hornsby Library and may be required to work in other branch libraries. A Current Working with Children’s Check number is required. In Your New Role You Will Be interested in assisting the community. Have enthusiasm for working in a public library. Be flexible and have a cooperative approach to work. Have broad general knowledge. Have a commitment to continuous learning. Benefits Of Working With Us We offer more than just a job, we understand the importance of a work-life balance and are proud to offer a range of benefits: Flexible working opportunities, such as 9-day fortnight for full time permanent and temporary fixed term employees, hybrid work arrangements, part time and job share work opportunities. Generous leave provisions including Long Service Leave after 5 years (transferable between Councils), Parental Leave (up to 24 weeks) and Health & Wellbeing Leave. Employee Health and Wellbeing Program, as well as Fitness Passport and annual flu vaccinations. Employee Assistance Program. Professional Development Opportunities. Employee recognition scheme. Motor vehicle novated leasing and salary sacrifice opportunities. Social Club. Long Service Awards. Applications close 27 November 2025 at 11.30pm Apply Please visit our website. #J-18808-Ljbffr