Desktop Support Engineer

A well‑known MSP is hiring their next Engineer for a highly technical Desktop Support team. This is a unique opportunity to work across Service Desk, Desktop Support and Field Services, including planned client site visits, phone‑based support and face‑to‑face troubleshooting. Australian citizenship and a current NSW driver's licence with access to a car are required. What you'll do: Provide technical support to end users both remotely and onsite. Troubleshoot hardware, software and device issues across desktops, laptops and mobile devices. Manage devices using endpoint management platforms such as SCCM or Intune. Diagnose hardware faults and coordinate repairs with vendors to minimise business disruption. Deploy new equipment tailored to site‑specific requirements. Provide advanced support for audio/video conferencing systems. Resolve incidents efficiently via phone, remote tools or in‑person TechBar engagements. Build relationships with key stakeholders while acting as a trusted IT advisor. Maintain accurate asset records and manage spare stock levels to ensure business continuity. Collaborate with internal teams, customer IT stakeholders and external vendors to maintain smooth service delivery. What you bring: Proven experience supporting end‑user devices both remotely and onsite. Hands‑on troubleshooting experience with Windows operating systems, M365 products, networking technologies and audio/video conferencing systems. Knowledge of asset tagging and management procedures using ServiceNow or equivalent tools. Excellent interpersonal skills, able to collaborate with colleagues from diverse backgrounds and mentor others through knowledge sharing. Relevant certifications such as ITIL V4 Foundation (required) and MCP (preferred) . Eligibility for Australian Government Baseline Security Clearance (organisation supports clearance process). Minimum 2 years' experience in IT Support roles for end‑user devices, both remote and onsite. Deep understanding of support best practices including root cause analysis; willingness to go above and beyond for customers. Ability to manage multiple tasks in busy environments; flexibility under pressure during emergencies. Experience with Windows OS (desktop/server), M365 suite (including AV management) and physical hardware installation/repair/maintenance. Experience using ServiceNow for incident/ticket logging and asset management; experience with Microsoft Intune or similar MDM platforms. Valid driver's licence with own vehicle and insurance for travel between sites. Excellent written and verbal communication; able to liaise effectively across technical and non‑technical audiences. Tertiary qualifications in Information Technology or Computer Science are desirable. What sets this company apart: Commitment to delivering real outcomes for clients through cutting‑edge technology. Supportive environment fostering employee growth and development at every career stage. Customer‑centric culture focused on positive results beyond technology alone. Collaborative environment where talented people work together using best tools. Culture of courage, integrity, and willingness to embrace change. Flexible working arrangements designed around individual needs. Generous training opportunities and support for continuous learning. Inclusive culture celebrating diversity and empowering employees to improve processes. Values teamwork, dependability, compassion, honesty, loyalty, and sensitivity toward others. Opportunity to build meaningful connections within a knowledgeable and supportive network. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Sam Jamshed on 3*** for a confidential discussion. Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr