Senior Manager, IT Operations

At Development Victoria, we’re passionate about making Victoria a great place to be. We create vibrant places across our state, through diverse and strategic property development and urban renewal projects. As the Victorian Government’s development arm, we revitalise iconic public buildings, create important community, creative and sporting facilities and repurpose public land, for all Victorians. We also build great homes and communities where people and businesses can thrive, catering for different budgets, lifestyles, and people - designed to be sustainable and affordable. Your New Role As Senior Manager, IT Operations, you will oversee our Application Support, Service Desk, and Data Engineering teams to ensure seamless tech performance and exceptional user support. This role blends technical know-how with strategic leadership to keep systems running smoothly, elevate user experience, and drive continuous improvement across Development Victoria’s digital landscape. Collaborate with Finance & Operations and IT leadership team peers to deliver Group priorities and execute the IT strategy. Lead and grow the capability of the IT support teams and utilise data insights to improve process efficiency. Manage key vendor relationships to ensure IT operational system functionality is optimised. Provide oversight and guidance to the IT Service Desk, ensuring timely resolutions of user incidents and efficient handling of 2nd and 3rd line support. Provide oversight and guidance to the team on the design, development, and maintenance of data pipelines, integrations, and platforms, ensuring reliable data availability. Provide input into budgeting, forecasting and prioritisation of IT investments at the enterprise level. About You Tertiary qualifications or equivalent experience in ICT, Business Systems or a related Business discipline preferred. Demonstrated experience leading IT infrastructure, security, systems and technologies across complex environments, with at least 3-5 years in a leadership position. Strong knowledge of IT project delivery frameworks and enterprise architecture. Strong analytical and problem-solving skills to identify and resolve technical issues. Exceptional stakeholder management skills and experience influencing at executive levels. Employee Benefits We drive strong collaboration and support our teams to work virtually and flexibly. Study support Leadership programs Opportunity to participate in cross functional working groups that drive diversity and inclusion and sustainability initiatives. Novated leasing Purchase leave Paid parental leave Technology salary sacrifice Health & Wellbeing initiatives such as EAP and mental health and wellbeing leave Access to group life & group salary continuance insurance Modern onsite facilities Application Process Please apply via our careers page linked to this advertisement, applications will not be accepted via email. Advert may close prior to the closure date if a high volume of applications is received so we encourage you to apply as soon as possible. Please note: The preferred candidate will be required to complete a national police record check prior to an offer of employment being made. At Development Victoria, we work flexibly and value diversity, and we invite you to talk to us about any preferences or adjustments you may value or require to either our recruitment process or the role itself.If you identify as a person with disability, please let us know how we can provide additional support to your application. Application Deadline: Please submit your application by 30/11/2025 . Applications received after this date may not be considered. We respectfully request no agency approaches. We will not be responsible for any fees related to unsolicited resumes being sent to anyone here in our business. Unlock job insights Salary match Number of applicants Skills match #J-18808-Ljbffr