Avature | User Support

Vor 4 Tagen

sydney, Österreich Avature Vollzeit
User Support - Sell-side Order Management System (TOMS) Support Specialist - Sydney Location Sydney Business Area Sales and Client Service Ref # 10040309 Description & Requirements As part of User Support, Analytics is the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge. What is the role? The Sydney Analytics teams are aligned to our industry leading Sell-side Trade Order Management Solutions (TOMS) that deliver global order, execution and position management tools for front-office professionals as well as middle and back office operations. As part of the team you'll provide exceptional customer support to our clients using our TOMS Sell-side OMS products. Here you will continue to build your knowledge on the industry, OMS functionality and Bloomberg terminal. Being part of the team means you'll be providing solutions to help service our existing clients as well as on-boarding new clients. You'll need to be comfortable with building a detailed knowledge of our order management systems and technology solutions. You will have an adaptable approach, providing outstanding customer service. There are multiple opportunities to further your career across the department or the company, becoming a Subject Matter Expert within the team, or progressing into an Enterprise Relationship Support role. We'll trust you to provide expertise in the 3 core areas below: Client Service – At Bloomberg we pride ourselves on focusing on customer experience, providing our clients with the fastest and most knowledgeable solutions. In the role, you will use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up-to-date documentation of client needs, and actively communicate effectively with internal and external stakeholders. Product and Domain Expertise - You'll know your customers' business, our competitors, and Bloomberg's product offerings. Keeping up to date with market trends while understanding the impact on our clients is essential. You will develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team. Business Impact - This is the value-add brought to internal stakeholders, including Product, Sales, Implementation and Engineering. You'll be involved in generating leads and contributing to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance. You'll need to have: 3+ years experience in a Financial Services or Financial Technology organization Previous experience in a client facing environment covering Fixed Income OTC markets Minimum 1 year of experience in supporting or using order management or electronic trading systems Knowledge of sell-side markets and an understanding of the full trade life cycle of OTC instruments Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team etc.) The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills Ability to assist with product testing and project management work Demonstrated continuous career growth within an organization Strong presentation and communication skills in English We would love to see: Knowledge of connectivity protocols such as FIX, TNP, XML Interest in technology and coding skills Prior experience in using Bloomberg enterprise solutions, or similar products, and applicable asset class functionality
#J-18808-Ljbffr

  • User Support

    vor 4 Wochen

    Sydney, Österreich Avature Vollzeit

    User Support - Electronic Trading, FICC (FIT/FXGO) Support Specialist - SydneyLocation: SydneyBusiness Area: Sales and Client ServiceRef #: 10040307Description & RequirementsAs part of User Support, Analytics is the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide...

  • User Support

    vor 4 Wochen

    Sydney, Österreich Avature Vollzeit

    User Support - Electronic Trading, FICC (FIT/FXGO) Support Specialist - SydneyLocation: SydneyBusiness Area: Sales and Client ServiceRef #: 10040307Description & RequirementsAs part of User Support, Analytics is the first line of defense and the first line of offense.We are the domain experts.We are a group of highly technical individuals who provide...

  • User Support

    vor 4 Wochen

    Sydney, Österreich Avature Vollzeit

    User Support - Sell-side Order Management System (TOMS) Support Specialist - Sydney Location Sydney Business Area Sales and Client Service Ref # 10040309 Description & Requirements As part of User Support, Analytics is the first line of defense and the first line of offense.We are the domain experts.We are a group of highly technical individuals who...

  • Senior People Solutions Administrator

    vor 2 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    At Bravura Solutions, collaboration, diversity and excellence matter.We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment.We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.As a Global FinTech market leader and ASX listed company, Bravura...

  • Senior Workday Administrator

    Vor 6 Tagen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    General InformationTeam :No ProductClose date :Thursday, 21 November 2024Working pattern :Full timeContract Type :PermanentLocation :SydneyDepartment :89 - 89 People & CultureDescription & Requirements :Bravura's Commitment and MissionAt Bravura Solutions, collaboration, diversity and excellence matter.We value your ideas, giving you room to be curious and...

  • Enterprise Technology Services

    vor 21 Stunden

    Sydney, Österreich Avature Vollzeit

    Enterprise Technology Services - Application Support Specialist - SydneyLocationSydneyBusiness AreaSales and Client ServiceRef #10040790Description & RequirementsBloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting them to a dynamic network...

  • Enterprise Technology Services

    vor 20 Stunden

    Sydney, Österreich Avature Vollzeit

    Enterprise Technology Services - Application Support Specialist - SydneyLocationSydneyBusiness AreaSales and Client ServiceRef #10040790Description & RequirementsBloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting them to a dynamic network...

  • End User Computing

    vor 1 Monat

    Sydney, Österreich Zone It Solutions Vollzeit

    Sydney, New South Wales, Australia IT Contract - Service Desk Analyst / Desktop Support Level 2 Operator / Active Directory Services SME We are looking for an EUC Consultant to join a project in Sydney.You will be part of a large support team providing IT support to a large user base organization. Requirements Provide 2nd level PC/Application/Peripheral...

  • Enterprise Technology Services

    vor 1 Monat

    Sydney, Österreich Avature Vollzeit

    Enterprise Technology Services - Application Support Specialist (Japanese speaker) - Sydney Location: Sydney Business Area: Sales and Client Service Ref #: 10039936 Description & Requirements Bloomberg delivers critical information in a world where information matters.We give influential decision makers in business, finance and government an edge by...

  • End User Computing

    vor 2 Monaten

    Sydney, Österreich Mnl Technologies Pty Vollzeit

    We are currently seeking an experienced and motivated End User Computing (EUC) Desktop Support Consultant. You will be responsible for providing technical support and assistance to end users in a fast-paced environment.RequirementsMinimum 2 years of experience in a full-time desktop support roleStrong knowledge of Windows operating systems, including Windows...

  • End User Computing

    vor 1 Monat

    Sydney, Österreich Zone It Solutions Vollzeit

    We are currently seeking an experienced and motivated End User Computing (EUC) Desktop Support Consultant.You will be responsible for providing technical support and assistance to end users in a fast-paced environment.ResponsibilitiesMinimum 2 years of experience in a full-time desktop support role.Strong knowledge of Windows operating systems, including...

  • Customer Experience Lead

    vor 2 Monaten

    Sydney, Österreich Canva Vollzeit

    Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane,...

  • Customer Experience Lead

    vor 2 Monaten

    Sydney, Österreich Airtree Ventures Pty Vollzeit

    Job Description Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in...

  • Customer Experience Lead

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Join the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney.We also have a campus in Melbourne and co-working spaces in Brisbane, Perth,...

  • Senior People Systems

    vor 4 Wochen

    Sydney, Österreich Bravura Solutions Vollzeit

    Senior People Systems (Workday) AdministratorAs a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products.We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused...

  • Associate Director

    vor 2 Wochen

    Sydney, Österreich Optus Vollzeit

    Associate Director - End User TechnologyAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Associate Director for End User Technology is responsible for overseeing and improving the technology infrastructure that supports a productive and efficient work environment. This role involves strategic planning, implementation, and...

  • Associate Director

    vor 2 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Associate Director - End User Technology At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Associate Director for End User Technology is responsible for overseeing and improving the technology infrastructure that supports a productive and efficient work environment.This role involves strategic planning, implementation, and...

  • Associate Director

    Vor 7 Tagen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Associate Director - End User Technology Date: 12 Nov 2024 Location: Macquarie Park, Australia Company: Singtel Group It starts with YES!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.The Associate Director for End User Technology is responsible for overseeing and improving the technology infrastructure that supports a...

  • Associate Director

    vor 2 Wochen

    Sydney, Österreich Optus Vollzeit

    Associate Director - End User Technology At Optus, we have an ambitious goal to be Australia's most loved everyday brand. The Associate Director for End User Technology is responsible for overseeing and improving the technology infrastructure that supports a productive and efficient work environment. This role involves strategic planning, implementation, and...

  • Senior Frontend Engineer

    vor 1 Monat

    Sydney, Österreich Airtree Ventures Pty Vollzeit

    Senior Frontend Engineer - User Help ExperienceFull-timeRecruitment type: PermanentJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be time-consuming, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces...