Service Availability Manager RSP Reporting

Service Availability Manager RSP Reporting Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. We have an exciting opportunity at nbn, as the Service Availability Manager, reporting to the Senior Manager Service Availability – Corporate. A bit about your role The Service Availability Manager is responsible for ensuring operational excellence, resilience, and partner satisfaction across nbn’s Interfacing Platform Services and related commercial obligations. The role supports program delivery for Customer Delivery teams, partners, and field services, prioritizing resources to meet business and customer needs. It involves directing skilled individuals to execute initiatives using effective Lean-Agile practices. A bit about you The ideal candidate will have experience in IT management, partner engagement, and leading large cross‑functional teams. They should demonstrate expertise in alternative delivery approaches, vendor and stakeholder management, and ITIL practices. Strong communication skills are essential for explaining IT infrastructure and influencing senior stakeholders. Additionally, the role requires advanced leadership abilities, strategic advisory experience in telecoms and IT, and solid knowledge of business analysis methodologies. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee‑led diversity pillars. We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing ***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 . Where to from here? We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this is a permanent opportunity and applications for this role will close at midnight, Wednesday 17th of December 2025. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr