Driver Relicensing Services Officer

Department of Transport & Planning Victoria – Melbourne VIC We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all. We foster a safe, inclusive and constructive place to work. Transport Services Delivers safe, reliable and accessible transport infrastructure and services to keep Victoria moving, connecting people to what matters most in their lives. About the role The Driver Relicensing Services (DRS) Officer supports the effective delivery of key licensing programs, including Alcohol Interlock, Behaviour Change, Safe Driving, and heavy vehicle and motorcycle licensing schemes. Working under the direction of the Team Leader, the role assists in managing and administering licensing offences, investigating and resolving customer enquiries, transactions and complaints in line with established policies and procedures. The position provides specialist advice to stakeholders, maintains strong internal and external relationships, and escalates complex matters when required. The DRS Officer also contributes to team initiatives, supports change activities, and ensures that all DTP systems contain accurate and up-to-date customer information. Resolve customer enquiries, complaints and Driver Relicensing transactions professionally and in line with legislation, policy and business rules. Provide accurate technical advice by interpreting and applying licensing guidelines, legislation and business rules for the public and stakeholders. Contribute to service improvements by identifying opportunities to enhance processes and supporting policy or procedural changes. Work collaboratively to meet team and individual performance targets, actively participating in team activities and shared objectives. Position Description here: PD Driver Relicensing Services Officer Key Selection Criteria The role demands strong interpersonal and communication capabilities, enabling clear, audience‑appropriate messaging and respectful, professional engagement with customers, colleagues and stakeholders. To thrive, the candidate must be customer‑focused, adaptable to changing priorities, and able to collaborate effectively building trust, sharing responsibility and consistently contributing to high‑quality service outcomes. Qualifications and Experience A current and valid driver licence free of convictions for a period of time specified in the relevant legislation. Experience relative to the capabilities of the role. Culture Value We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals. As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high‑performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department’s goals. What we offer Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians. Pre‑employment checks and employment conditions All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re‑employment restrictions apply. Non‑VPS applicants will be subject to a probation period of six months. How to apply Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. If you encounter any issues, refer to our Quick Reference Guide for step‑by‑step instructions. Applications close at 12:00 noon on Wednesday 24 December 2025. (Recruitment process activity will get underway in early January 26) Please include both your resume and a cover letter. All applications must be submitted via the online portal; we’re unable to accept email or manual submissions. For further information about the role, please contact Deanna Plain, Team Leader Driver Relicensing Services at ************@transport.vic.gov.au. Important Information If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We’re here to support you. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr