Field Service Supervisor

vor 3 Wochen

City of Melbourne, Österreich Kardex Vollzeit

Overview Kardex VCA Pty Ltd is seeking a motivated self-starter to join our Australia and New Zealand Life Cycle Service (LCS) Team in the role of Field Service Supervisor , based in Melbourne. This is a Full Time Position, which reports to the Director Life Cycle Service, Australia. Purpose of the role As Field Service Supervisor, you provide support and coaching to your designated team of technicians, sub-contractors and customers. You respond to customer generated requests in support of achieving service excellence. For escalation of customer, you will be the first contact for them and represent Kardex. You will act as a brand ambassador by modelling the Kardex Core Values in every interaction with customers and colleagues and be the face of the Life Cycle Service department at our customer sites across the country. Job responsibilities Responsible for the customer care and the owner of the installed base considered. Ensure customer satisfaction; the Customer Relationship Index is the benchmark performance indicator. First contact for escalations and provide improvement plans towards customer or Kardex organization. Drive service sales and turnover by applying the \ #J-18808-Ljbffr

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