Guest Services Coordinator

Guest Services Coordinator - Regent Seven Seas Cruises Our brand sits within the luxury 6-star space, offering ‘An Unrivaled Experience’ to its esteemed guests. Regent Seven Seas Cruises is the only truly all-inclusive luxury cruise line, and sails to more than 450 ports of call globally. WHAT WE CAN OFFER: A multi award-winning brand A collaborative and supportive culture, encompassed by a people-focused environment Staff Engagement activities, driven by both the business and staff eg Chinese New Year, Staff Appreciation Day, Culture Day to name a few A strong focus on work/life balance, family and community through initiatives such as flexible work options, ‘Keeping in Touch’ Days, and Community Service Leave An inclusive and supportive Paid Maternity Leave program Wellness initiatives such as our Employee Assistance Program, Mental Health Month, Discounted Gym Membership, Run Club Financial benefits such as a competitive remuneration package, salary sacrifice options, and our Employee Referral Program A proud history of successful career pathways/advancement opportunities for staff Plus….you’ll get to work in the highly diverse and exciting cruise industry, representing an Ultra-Luxury and in-demand product offering WHAT THE ROLE ENTAILS Predominately inbound in nature, the Guest Services Coordinator will assist travel partners and guests with all aspects related to individual and group cruise reservations for Regent Seven Seas Cruises. Some of your responsibilities will include sharing product information, reserve cruises, and advising of sales promotions, while meeting service delivery expectations and increasing sales revenue. Specific responsibilities (but not limited to) include: Use product and travel expertise to build rapport with and sell cruise products to travel partners, providing a seamless customer service experience. Efficiently and consistently handle inbound & outbound telephone & email inquiries in a positive, knowledgeable and professional manner. Sell the full experience and maximize revenue opportunities by offering available ancillary products such as stateroom upgrades, air, land & travel protection components, etc. Create and document travel agent special requests and cruise “add on” purchases. Assist and support other departments and fellow team members in reaching company service, productivity, quality and revenue goals. Follow-up on available leads and ultimately close all potential sales opportunities. WHAT YOU’LL BRING TO THE ROLE: 2+ years’ equivalent work experience. Travel industry knowledge and/or Contact Center service experience is preferred. Ability to apply sales and customer services skills to deliver quality service and customer satisfaction. Ability to quickly learn and maintain knowledge of Regent products, services, promotions, policies and procedures. Ability to develop and maintain professional rapport with a diverse, well-traveled customer base. Must possess strong written and verbal communication skills to include professional telephone etiquette and ability to draft communications with correct spelling and grammar. Demonstrated knowledge of Microsoft Office applications including Word, Excel, and Outlook. Experience with travel reservations systems a plus. Ability to multi-task and maintain professional composure whilst under pressure. Flexible working schedule – this role will involve a rotational weekend roster (Saturdays) + a 4/1 hybrid work model (Mondays = Work From Home). We require candidates to have flexible availability from 8 am‑6:30 pm on week days and 9 am‑3:00 pm on Saturdays. Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status or any other characteristics protected by law. EEO is the law. Don’t miss out on a chance to begin a successful career in a fun industry with great benefits. #J-18808-Ljbffr