Case Manager
vor 1 Tag
Please note - this is a 12-month contract opportunity. At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. Your New Role Reporting to a Team Leader, the Case Manager role is responsible for managing a dedicated portfolio of complex death claims from initiation through to closure. This includes supporting families and loved ones of deceased members with empathy and professionalism throughout every stage of the process. As a key member of the Bereavements Team, you will work collaboratively with colleagues and external partners to resolve cases efficiently and effectively, ensuring seamless service delivery and shared success. Key Responsibilities include but are not limited to: Ownership of a portfolio of death claims, leading the review and managing distribution through case management to final payment. Act as the primary point of contact for claimants, providing clear, factual information and keeping them informed of progress with compassion and respect. Maintain and monitor case queues, ensuring all outstanding items are addressed within service standards and workflow remains at a high level. Partner with team members and third parties to identify and resolve complex issues, fostering a culture of teamwork and shared accountability. Identify potential insurance benefits and manage relationships with insurers and other stakeholders to ensure timely and successful claim assessments. What You'll Need Strong empathy skills when speaking to Claimants on the phone. Strong problem solving and solutions outcomes skills. Meticulous attention to detail and pride in performance. Relevant experience in a similar role (with an administrator or in superannuation insurance preferred). Excellent written and oral communication skills, including the ability to proofread, spelling and English grammar skills. Excellent organisational abilities to manage tasks according to priority. Life at AustralianSuper AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know. What's Next Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results. Australian or New Zealand citizenship or Australian permanent residency status is required. Progress powered by purpose. #J-18808-Ljbffr
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Manager, Office Operations
vor 4 Wochen
City of Melbourne, Österreich White & Case LLP VollzeitAre you ready to make your mark as part of the Office Operations Manager in our Melbourne office? Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm’s day-to-day operations. Key Responsibilities Premises & Lease Management: Manage office space, leases, moves, expansions, and compliance with global...
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Manager, Office Operations
vor 4 Wochen
City of Melbourne, Österreich White & Case LLP VollzeitJob Description - Manager, Office Operations I) Manager, Office Operations The opportunity Are you ready to make your mark as part of the Office Operations Manager in our Melbourne office? Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm’s day‑to‑day operations. Our team manages the infrastructure,...
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Case Manager
vor 3 Wochen
City of Melbourne, Österreich Commonwealth Superannuation Corporation VollzeitCase Manager Join to apply for the Case Manager role at Commonwealth Superannuation Corporation Job Type: Fixed Term Location: Melbourne Job Category: Administration and Office, Banking and Financial Services, Insurance & Superannuation Position Details Position Type: 12-month fixed term Location: All locations across Australia considered Start date: 6...
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Senior Casework Manager – Family-Based Care
Vor 3 Tagen
Council of the City of Sydney, Österreich Manager, Casework VollzeitA community support organization is seeking a Manager of Casework to deliver trauma-informed services for children and families. This role involves engaging with various stakeholders, conducting assessments, and leading best practices in case management. Candidates should possess relevant qualifications in social work or a similar field, with experience in...
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Case Manager
vor 3 Wochen
City of Melbourne, Österreich Commonwealth Superannuation Corporation Vollzeit6d ago , from Commonwealth Superannuation Corporation Administration and Office,Banking and Financial Services,Insurance & Superannuation Case Manager About the role As a professional and experienced Case Manager, you will play a critical role in supporting vulnerable customers through a difficult time in their lives by applying your analytical mindset and...
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Case Manager
vor 2 Wochen
City of Melbourne, Österreich Morgan Consulting VollzeitSenior Consultant - HR & Business Support Expert A$40.00/hr - A$55.00/hr 6-Month Contract | Not-for-Profit | Potential to Go Permanent We are partnering with a well-respected Not-for-Profit organisation based in the South East Suburbs that prides itself on providing genuine care and quality support to the elder. This is an opportunity to join a passionate...
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Case Manager
vor 1 Tag
City of Melbourne, Österreich Prestige Inhome Care VollzeitAbout Us At Prestige Inhome Care, we’re not just a care provider; we’re a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years. About The Role We’re seeking a compassionate and proactive Case Manager to support our clients in the Northern Suburbs of Melbourne. Reporting to the Case Manager Team...
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Case Manager
vor 2 Wochen
City of Melbourne, Österreich QBE Insurance VollzeitCase Manager – Workers Compensation Full‑time, employee position. Overview We have a permanent full‑time opportunity to join our Workers Compensation Claims Business as a Case Manager. In this role you will provide superior claims service, determine proper policy coverage to conclude, investigate, and evaluate assigned cases. Responsibilities Contact...
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APS6 Case Manager
vor 3 Wochen
City of Melbourne, Österreich Talent VollzeitBase pay range A$60.26/hr - A$60.26/hr Tech Recruitment Specialist @ Talent International The opportunity: Our client is a large community focused Federal Government agency. They have an exciting opportunity available for multiple Case Managers to join the External Review Case Management Branch in the management of all external review applications in the...
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Nurse Case Manager
vor 3 Wochen
City of Melbourne, Österreich Healix International VollzeitJoin to apply for the Nurse Case Manager role at Healix International . About The Nurse Case Manager Role We are looking for experienced nurses to join our rapidly growing team in a dynamic and rewarding position. This opportunity allows you to transition from the demands of a clinical environment to a central Melbourne office‑based role, while continuing...
