FringeTIX Customer Service Casual
vor 3 Wochen
The FringeTIX Call Centre casuals work within a large team and will be based in the FringeTIX Call Centre. Successful applicants will be able to demonstrate strong customer service skills and prior experience in a similar customer facing role. Successful applicants will need to be able to provide a high level of customer service to facilitate patron enquiries, ticket sales and exchanges and accessibility bookings both over the phone and via email.
All staff will be required to have a thorough knowledge of the FringeTIX Terms & Conditions, Fringe Guide as well as be familiar with the latest venue information, show changes and Fringe program updates. FringeTIX staff are the first port of call for Adelaide Fringe customers and as such, staff will need to be confident, friendly, patient, eager and ready to assist patrons with their enquiries and sales.
KEY RESPONSIBILITIES
- To maintain the successful running of the Adelaide Fringe Call Centre and Customer Service channels
- alongside the FringeTIX Box Office and Customer Service Coordinators and Box Office team
- To undertake tasks involving all aspects of the FringeTIX customer interfaces, including but not limited to emails, phone calls and over-the-counter interactions
- Act as first point of contact for general and accessibility enquiries and facilitate access bookings.
- To facilitate the exchange and refund of tickets through our customer facing phone & email channels.
- To facilitate the sale of FringeTIX tickets, vouchers, Memberships and merchandise through the FringeTIX
- Call Centre & Box Offices as required, providing an exceptional level of customer service
- Maintain an in-depth understanding of the Adelaide Fringe Guide, participating venues, promotions and events
- To be highly proficient with the FringeTIX system – Red61
- To address customer enquiries and/or complaints (where necessary), providing Adelaide Fringe patrons with the highest level of customer service and satisfactory resolutions
- Assist with maintaining the operational day-to-day running of FringeTIX and associated customer service areas, including but not limited to:
- Mailing out of tickets, vouchers and merchandise
- Assisting with contacting customers in the event of a show change/cancellation as required
- Adhering to all aspects of FringeTIX ticketing policies – including but not limited to: refunds and exchanges, Fringe Voucher replacement, LPA & PCI Compliance
- Reporting any equipment faults as soon as practicable to your direct supervisor
- Assisting, if required, with any internal ticketing needs from other Adelaide Fringe departments
- Assist with merchandise and other stock take at Fringe locations
- Assist with maintaining a clean and safe Call Centre environment
- Observe and follow all Occupational Health, Safety and Welfare regulations and safe working practices
- Facilitate a safe, friendly and hardworking Call Centre environment that is enjoyable for all FringeTIX staff
- Undertake all projects and activities as directed by the Executive Director of Marketing Ticketing and Digital Services and Fringe Director & Chief Executive as required
- Adelaide Fringe may from time to time modify your duties and responsibilities but only to those which you have the skill and competence
ESSENTIAL CRITERIA
- Previous working knowledge and experience working in an arts organisation with particular emphasis on Box Office and/or call centre work is highly desirable
- Experience working with the Red61 ticketing platform is desirable but not essential. Full training on the Red61 platform and Adelaide Fringe program and venues will be conducted during the training week
- Ability to liaise and communicate effectively with a broad range of committed staff and stakeholders, both internal and external to the organisation, in a professional and ethical manner
- Proven ability to be an enthusiastic team player and to help facilitate an inclusive, hardworking culture within a team
- High level computer literacy (including Microsoft Word, Excel and Outlook) and competency with ticketing systems (desirable)
- Excellent time management skills to manage complex tasks and competing deadlines concurrently
- High level attention to detail for data entry
- Ability to successfully reconcile a high volume of cash, EFTPOS and Credit Card transactions
- Availability to work over a seven-day, rotating roster including nights, weekends and public holidays as required
- Must be available for the training date (w/c 17th February)
BENEFITS OF WORKING AT ADELAIDE FRINGE
Employee Assistance Program
Ongoing training opportunities
Staff development days and opportunities
An Adelaide Fringe Membership
Flexible work environment
An optional social calendar and events
Study leave
Adelaide Fringe is a world-renowned, annual arts festival that celebrates culture, place and artists from across the globe. Bringing 8,000+ independent artists far and wide to South Australia, Adelaide Fringe is a destination for culture seekers in search for a hive of activity.
For 64 years, Fringe's innovative and inclusive approach as an open access arts festival has made it a hub for emerging talent, as well as a destination for established artists from around the world. Among the audiences at Adelaide Fringe are hundreds of industry professionals from around the world, scouting for shows to book for future touring. This makes Adelaide Fringe a thriving marketplace for artists as well as a public facing festival.
Adelaide Fringe is a not-for-profit organisation that celebrates diversity and encourages a social cohesion through cultural exchange, bringing people together and providing a platform for artists to share their unique perspectives with a global audience.
Adelaide Fringe's popularity has led to significant growth in ticket sales year-on-year, making it Australia's biggest arts festival and must-visit destination for travellers seeking out cultural experiences.
-
FringeTIX Box Office Casual
vor 2 Wochen
Adelaide, Österreich Adelaide Fringe VollzeitKEY RESPONSIBILITIES To facilitate the sale of FringeTIX tickets, vouchers, Memberships and merchandise at FringeTIX Box,Offices, Call Centre and off-site locations, providing an exceptional level of customer service To be thoroughly familiar with the Adelaide Fringe Guide, participating venues, promotions and events To be highly proficient with the...
-
Box Office
vor 2 Wochen
Adelaide, Österreich Adelaide Fringe VollzeitWe’re seeking experienced leaders to join our FringeTIX team as Box Office & Customer Service Supervisors, overseeing operations at our Box Offices, Call Centre, Info Booth, and off-site locations. You’ll lead a large casual team, ensuring they are informed on FringeTIX Terms & Conditions, the Fringe Guide, and up-to-date venue and show details. As the...
-
Customer Service Officer
Vor 7 Tagen
Adelaide, Österreich Randstad Australia VollzeitRandstad is looking for bubbly and enthusiastic Customer Service Officers to join a dynamic team within the banking industry on a casual basis.If you thrive in a fast-paced environment, enjoy helping people and are looking for a casual opportunity, this might be the perfect fit for you!Key ResponsibilitiesProvide outstanding customer service to clients over...
-
Telstra Retail: Casual Customer Service
vor 3 Wochen
Adelaide, Österreich Telstra Limited VollzeitEmployment Type Casual Closing Date 6 Feb 2025 11:59pm Job Title Telstra Retail: Casual Customer Service & Sales Consultant UNLEY Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
-
Customer Service Officer
vor 1 Tag
Adelaide, Österreich Mlcoa Vollzeitmlcoa Adelaide, South Australia, AustraliaCustomer Service Officer1 day ago Be among the first 25 applicantsCompany DescriptionMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and...
-
Customer Service Officer
Vor 3 Tagen
Adelaide, Österreich Mlcoa Vollzeitmlcoa Adelaide, South Australia, AustraliaCustomer Service Officer1 day ago Be among the first 25 applicantsCompany DescriptionMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and...
-
Customer Service Officer
Vor 4 Tagen
Adelaide, Österreich Medhealth Group VollzeitMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.Additionally, mlcoa is an established premier international provider of independent medical opinions and...
-
Customer Service Officer
Vor 3 Tagen
Adelaide, Österreich Medhealth VollzeitCompany DescriptionMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.Additionally, mlcoa is an established premier international provider of independent...
-
Customer Service Representative
vor 2 Wochen
Adelaide, Österreich Randstad VollzeitRandstad are currently seeking multiple experienced Case Managers to join a well known client in Adelaide. These are full time permanent positions and the hours of work will be Monday to Friday 9.00am - 5.00pm, with a hybrid work model once fully trained and self sufficient. This is a 6 month casual contract with the potential for extension if you are the...
-
Services Assistant
Vor 5 Tagen
Adelaide, Österreich Health VollzeitServices Assistant (Casual Pool Gumeracha)Job no: 884064 Work type: Casual Location: Adelaide Hills Categories: Catering and Hospitality, Community Services, Support ServicesBarossa Hills Fleurieu Local Health Network, Gumeracha Hospital & Glenview Homes Salary: WHA-2 $28.53 - $28.82 p/hr + 25% casual loading - Casual, working over a 7 day rosterOverview...
-
Customer Service Officer
vor 3 Wochen
Adelaide, Österreich Northline VollzeitAs a Customer Service Officer, you will be the first point of contact for our customers, to assist in organising collections, pick-ups, quotes and to offer support for freight enquiries via phone and email. Northline currently have permanent and casual positions available, based around a Monday to Friday working week. This position also requires flexibility...
-
Inbound Customer Service Officer
vor 2 Wochen
Adelaide, Österreich Arteva Funding VollzeitAbout the Company Arteva Funding (formerly known as Premium Funding or Principal Finance) is Australia's largest independent premium finance company, providing over 110,000 clients with an insurance premium funding solution each year. Using industry-leading technology that is backed by a friendly team of experts, they deliver an exceptional funding...
-
Customer Experience Officer
Vor 7 Tagen
Adelaide, Österreich Novita VollzeitJob Category: Community Services and DevelopmentAbout UsNovita provides early intervention, rehabilitation, therapy, assistive technology and disability services to more than 4,300 people living with disability, as well as support for their families and carers.Our primary purpose is to enable kids, young people and adults living with disability and their...
-
Customer Service Officer
Vor 4 Tagen
Adelaide, Österreich Bgis VollzeitStarting in January 2025!!Customer Services Operator - AdelaideBGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide.This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service.As a Customer Services Operator, you'll be responsible for supporting our...
-
Customer Experience Officer
Vor 6 Tagen
Adelaide, Österreich Novita VollzeitJob Category: Community Services and DevelopmentAbout Us Novita provides early intervention, rehabilitation, therapy, assistive technology and disability services to more than 4,300 people living with disability, as well as support for their families and carers.Our primary purpose is to enable kids, young people and adults living with disability and their...
-
Customer Service Officer
Vor 5 Tagen
Adelaide, Österreich Bgis VollzeitStarting in January 2025!!Customer Services Operator - AdelaideBGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide.This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service.As a Customer Services Operator, you'll be responsible for supporting our...
-
Customer Service Manager
vor 2 Wochen
Adelaide, Österreich REO Group VollzeitJob Description Location: FairfieldSalary Package: $100k - $110k + super Role Highlights: This is an exclusive opportunity to lead a high-performing customer service team for a leading E-commerce FMCG brand. Drive operational excellence by optimising processes, enhancing service delivery, and ensuring seamless customer support. Lead your team to...
-
Casual Optical Dispenser | Unley
vor 1 Tag
Adelaide, Österreich Bupa VollzeitBupa Optical Unley is looking for a new member to join us in a Casual role.This is a customer service and retail sales role within a corporate optical store.Based at our Unley location you will become a key part of this solid performing store, surrounded by a dedicated team and supportive leader.Working with designer brands like Tom Ford, YSL, Prada and...
-
Customer Service Representative
Vor 7 Tagen
Adelaide, Österreich Randstad Australia VollzeitStart an exciting new career in the customer service industry!Randstad are currently seeking customer service professionals for multiple full-time positions that we have available. These positions are located within and surrounding the Adelaide CBD, allowing you flexibility to drive or use public transport.The crux of this role is providing an excellent...
-
Customer Service Administrator
vor 3 Wochen
Adelaide, Österreich Davies Stewart VollzeitAbout the Role: Davies Stewart are partnering with Dovetail Bedford to recruit a Customer Service Administrator. The Customer Service Administrator plays a crucial role in ensuring smooth operations within the organisation. This position combines efficient administration support for the sales team with exceptional customer service for both internal and...