Civic - 2IC - Canberra City

Universal Store is looking for a creative, inspiring, dedicated leader to join the team. This is a great opportunity to get involved with Universal Store and build a career in a fast-paced, growing youth fashion retail company. What we're looking for: As 2IC you will partner with the Store Manager and inspire a team to love where they work and create positive experiences for our customers. Our ideal candidate will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail. A natural team player who can also adapt to changing environments, make customers feel at home and enjoy sharing the skills learned in previous retail environments with their new team. A successful 2IC will be able to create links between people, process and presentation to contribute to a happy and successful store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a team member who thinks about "What is possible each day". Fashion retail know-how with some hands‑on experience from the stock room to the shop floor. Warmth and enthusiasm. A strong voice, an open mind and an ability to respond rather than react. Proven ability to create a sales‑driven culture to meet and exceed sales goals. Willingness to go above and beyond when needed. A true service ethic that defines every decision you make. Flexibility and positive reaction to change Strong commitment to maintaining high standards of quality and attention to detail. Effective communication and interpersonal skills. Capable of thriving in fast‑paced environments and managing multiple tasks simultaneously. The right person must have the ability to communicate positively at all levels as well as help train, coach and be able to both give and hear honest feedback. A typical day: As a 2IC, you will lead from the front 2 days out of your 5 day working week. You will be visible on the floor working with your team to achieve successful results every day. As part of the leadership team in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities: Ensure the highest level of customer care in line with Universal Store specific service expectations. Be willing to accept development and training. Walk the walk and talk the talk - have Integrity. Foster a sales‑oriented environment in the store by assisting the Store Manager in daily coaching and support. Implement visual merchandising (VM) and promotional strategies according to company guidelines. Offer insights on stock levels and oversee inventory management for the store. What's Unique About Us? Your success is important to us. We genuinely care about your career and offer technical and leadership training. We provide opportunities to grow and challenge yourself. We provide feedback to help you achieve your goals.li> You'll have a voice and the ability to influence the entire business. Favourable roster with generous staff discounts. Strong company culture. Honest and transparent leadership. Sound like a good fit? If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role. No Agency Contacts, please Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr