Customer Service Agent
vor 3 Wochen
Customer Experience Specialist Location: Molendinar Do you excel at building meaningful customer relationships? Are you passionate about delivering exceptional service and creating positive experiences? Join Kinetic, Australia’s leading integrated transport solutions provider, as a Customer Experience Specialist. About the Role Part-time 32 hours per week Office based hours As a Customer Experience Specialist, you will be at the forefront of delivering exceptional service to our clients and stakeholders. Your role will involve managing inbound and outbound communications, resolving customer issues, and ensuring high levels of satisfaction through efficient and empathetic interactions. You will also play a key role in identifying opportunities for improvement and supporting continuous enhancement of the customer journey. Key Responsibilities Provide professional and empathetic customer service through inbound and outbound calls, ensuring customer satisfaction is at the core of every interaction. Respond to stakeholder requests, collate and disseminate relevant information, and resolve issues or elevate as required. Conduct assessments and investigations into customer complaints, adhering to contractual obligations. Identify trends in customer feedback and collaborate with internal teams to implement solutions and initiatives. Manage and maintain core systems, including TIMS, and analyse data from ticketing and tracking systems. Handle customer information with accuracy and confidentiality in line with privacy legislation and organisational policies. Contribute to organisational safety and wellbeing by adhering to Kinetic’s Child Safety National Principles and other compliance requirements. Ensure timely delivery of tasks to meet KPIs and contractual obligations. About You To thrive in this role, you’ll have: Exceptional communication skills and a friendly, approachable demeanour. Demonstrated experience in building customer relationships and resolving issues with empathy and professionalism. A detail-oriented approach with strong problem‑solving and analytical skills. Proficiency in customer management systems such as Salesforce, Resolve, and TIMS. A proactive mindset, with a positive attitude towards continuous improvement in a dynamic work environment. High ethical standards and the ability to handle sensitive information responsibly. What We Offer A supportive, team‑oriented environment where your contributions are valued. Flexible working hours to accommodate your lifestyle. The opportunity to work with Australia’s largest integrated transport solutions provider. A chance to make a positive impact by enhancing customer satisfaction and supporting our community‑focused mission. Join Us Today Be a part of a growing organisation dedicated to improving lives and communities through exceptional service. Apply now to become a Customer Experience Specialist in Queensland and help shape the future of customer engagement at Kinetic. #J-18808-Ljbffr
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Customer Service Agent | Hymix, Gold Coast
vor 4 Wochen
Gold Coast City, Österreich Hymix Australia VollzeitCustomer Support Agent | Hymix Hymix has an opportunity for a reliable and conscientious individual with a passion for customer service to join our Customer Service team in Southport! We provide premium concrete products and lead the industry in innovative concrete solutions. With a strong team culture, we value our people, their personal and professional...
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Rental Sales Agent
vor 16 Stunden
Gold Coast City, Österreich Avis Budget Group VollzeitRental Sales Agent / Customer Service Representative (Fulltime) We are looking for help at our counters to serve our valued customers. This role is the “Rental Sales Agent” position at Gold Coast Airport. Fulltime role – at Gold Coast Airport (Coolangatta area) Full training provided to help you achieve your goals & reach your potential Supportive,...
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Customer Service Agent
Vor 7 Tagen
Council of the City of Sydney, Österreich Boral VollzeitOverview Join to apply for the Customer Service Agent role at Boral . We’re looking for a Customer Solutions Agent to support our customers with orders and general enquiries. You’ll work Monday to Friday (9am–5pm) , with the opportunity for Saturday overtime on rotation . What You’ll Be Doing Receive and process customer orders quickly and accurately...
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Guest Service Agent
vor 14 Stunden
Gold Coast City, Österreich Avani VollzeitJob Description Avani Broadbeach Residences are looking for an experienced casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay,...
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Senior Rental Sales Agent
Vor 7 Tagen
Gold Coast City, Österreich Avis Budget Group VollzeitLooking to step into a team leader position? We have just the opportunity for you at the airport! This opportunity in what we call a 'Senior Rental Sales Agent' capacity will be for an ongoing role based at Currumbin Waters QLD 4223. Fulltime role – based at Currumbin Waters QLD 4223 (Near Gold Coast Airport - Coolangatta area) Full training provided to...
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Guest Service Agent
Vor 7 Tagen
Gold Coast City, Österreich Minor Hotels VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
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Guest Service Agent – Broadbeach
vor 2 Wochen
Gold Coast City, Österreich Meriton Group Vollzeit$65,955.50 per year +super + 17.5% leave loading We have an opportunity to join our wonderful Broadbeach hotel in the role of Guest Service Agent. About the Role As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You...
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Guest Service Agent
vor 2 Wochen
Gold Coast City, Österreich Village Roadshow VollzeitGuest Service Agent – Sea World Resort, Main Beach Gold Coast Join the front line of entertainment as a Guest Service Agent at Sea World Resort. Be the first impression for our guests, handling check‑ins, reservations, and daily inquiries in a vibrant, family‑friendly environment. Casual & Part Time Opportunities Available Unbeatable Perks Unlimited...
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Guest Service Agent
Vor 5 Tagen
Gold Coast City, Österreich Avani Hotels and Resorts VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
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VIP Guest Service Agent
vor 3 Wochen
Gold Coast City, Österreich Mantra Group VollzeitA prominent hotel in Broadbeach is looking for a Guest Service Agent to provide exceptional hospitality to guests. You will be the warm welcome from check-in to check-out, ensuring all guests have a memorable stay by promoting hotel amenities and local attractions. The ideal candidate will exceed customer service expectations and handle multi-tasking with...
