Dental Receptionist

Our client Local Dental Clinics/House of Smile Design are a well-established Dental practice in regional New South Wales and are currently seeking a bubbly and patient focused administration professional to join the reception team at their Echuca location on a Permanent/Part time basis. This role would be 4 days per week (Mon, Tues, Wed & Friday’s) from 8:30am – 5:30pm. What’s on offer: As a Receptionist you’ll play a pivotal role in the patient experience, providing excellent customer service throughout the treatment process being the first and final point of contact for all patients and being the connecting link between the clinical and administrative teams. In addition to this, the role is responsible for: Delivering exceptional service through all phone, email and face to face interactions. Confidently scheduling appointments to optimise daily workflow and practitioner availability. Including multiplying bookings, fostering strong patient relationships to encourage patient retention, handling emergency bookings and price sensitive enquiries, conducting appointment commitment and confirmation conversations. Maintaining patient records whilst upholding strict patient confidentiality and privacy in line with practice standards. Ensuring patient details, reports and documents are up to date and reviewed by clinical teams prior to new patient appointments. Performing administrative, financial and marketing tasks as required. Managing incoming and outgoing correspondence including referral letters and specialist reports (written and electronic). About you: Your top priority is providing exceptional service. You are a motivated and organised administration superstar. You thrive as a team player in a high performing and fast paced environment. You are highly professional, showing impeccable and polished personal presentation. You are professional and energetic. What you will bring to the role: Exceptional human relations skills, including demonstrated high levels of interpersonal communication and collaborative teamwork. Relevant medical administration experience with previous use of Dental4Windows or similar (Desirable but not essential). Ability to maintain an outgoing, can do, customer service attitude with patients and team, including when under pressure. Ability to manage interruptions and juggle competing priorities effectively in a patient facing role.Attention to detail at the highest level to achieve accurate outcomes. Ability to work autonomously across all areas of the role. Strong time management skills, with a focus on meeting deadlines and following the daily appointment schedule. What sets our client apart from their competitors: Our people first culture. Ongoing mentorship and professional development opportunities. State of the art facilities with access to modern equipment and innovative technologies. Collaborative and Supportive team culture. Well established and strong patient base. Competitive compensation with salary packaging options. Endless opportunities to make a meaningful impact on the patient experience. How to apply: If you're ready to take the next step in your healthcare administration career, we’d love to hear from you. Click Apply now or reach out via email at *****@jessiegrace.com.au or call for a confidential conversation. #J-18808-Ljbffr