Chapter Lead

Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers. The Payments domain brings together the process, people and technology assets supporting real-time, bulk electronic, cheques, high value and international payments processing for the Bank. With the payments technology systems being at the heart of the Bank, almost every customer-facing channel relies on payments services in one way or another. We are currently looking for a Chapter Lead Payments Platform within the Payments domain, across all of the bank’s account to account (A2A) payments. You will work closely with the business to deliver exceptional outcomes for our business stakeholders and customers, both internally and externally. Do work that matters As a Chapter Lead, you will manage the end-to-end ownership defining the crew’s product capabilities roadmap, managing the core technology assets, unlock and facilitate delivery through effective conflict management, risk & financial management as well as determine optimal tech capability mix across Crews. You will provide expert, strategic leadership to the crew. This role will report into the Crew Lead Payments Platform. You will work intimately with business leaders and other crew leads. You will manage 1-2 direct reports. In this role, you will: Manage the implementation of the payments platform roadmap and lead the crew to execute and deliver on the strategy Understand the payments needs of consumers and businesses and ensure the broad-based payments strategy meets current and emerging needs Ensure the Crew’s purpose is aligned with the customer goal, and translate this into squad composition, purpose, backlog and goal. Manage the end-to-end value chain from a performance, customer experience, operational risk, compliance, regulatory, cost and revenue perspective. Drive the overall application lifecycle decisions, including build, scale, decommissioning, resilience and technology simplification. Address impediments, drive decisions and resolve escalations. Manage the co-ordination with channels and functions including finance to ensure Crew products meet the stated functional and quality requirements. Manage consistency of performance across squads. Deliver outcomes safely by considering and mitigating material risk and obligation factors that could arise. Identify and share lessons learnt, promoting an environment of continuous improvement. Create transparency across crews and within squads, translating goals into squad objectives. Manage the product profit and loss statement, customer experiences and the overall performance outcomes of the product. Monitor business performance results across financial, business and customer experience measures, implementing modifications in product features and pricing to improve results. We’re interested in hearing from people who have: Well demonstrated leadership experience Demonstrated ability to manage multiple deliverables simultaneously A passion towards growing and developing people Good communication and negotiation skills A background in payments or related services would be highly regarded. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. #J-18808-Ljbffr