Embedded Customer Account Manager

Company Description Intellihub is committed to simplifying the energy transition – as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions. With strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy – bring yours. Job Description At Intellhub, we see opportunity in growth markets that operate differently from the traditional residential model. These markets are highly valuable, and we’re committed to taking a leadership position in each. That’s why we created the Growth Markets Team – a dedicated group focused on unlocking potential and delivering exceptional outcomes. Our team designs customised operating models tailored to each opportunity, applying design thinking and agile methods to create outstanding customer experiences. With a sharp focus on the end‑to‑end customer journey, we ensure every key moment of truth is delivered seamlessly. This is where innovation meets execution, and where you’ll play a role in shaping the future of customer engagement. Your Role In this role, you’ll identify and convert new embedded prospects, guiding them from trial to adoption. You’ll manage the full customer journey to ensure every onboarded customer experiences the promises of our value proposition, with outstanding service at every interaction. By unlocking customer potential, you’ll grow portfolio share and help achieve sales targets. Together with your team, you’ll design and deliver innovative products and services beyond core electricity metering, creating additional value for both customers and Intellihub. Key Accountabilities Identify and convert growth opportunities, supporting trials, commercial engagement, and contracting activities Onboard customers effectively, ensuring accurate setup, training, and support Manage customer relationships to grow share, minimise churn, and meet agreed KPIs Develop forecasts and provide accurate reporting and performance metrics Collaborate with operations, scheduling, and delivery teams to ensure smooth, timely service and proactive issue management Partner with data quality teams to guarantee accurate, on‑time information for customers Work with customers to identify growth opportunities, act on feedback, and expand offerings beyond core metering Respond quickly to day‑to‑day issues, ensuring first‑time resolutionOversee month‑end billing to ensure accuracy Promote a safe, healthy work environment and drive continuous improvement across quality and performance Qualifications Tertiary qualifications in Business, Sales, Marketing or a related field. 3+ years proven experience in customer account management – finding, onboarding, managing day to day to grow share and minimise churn. Passionate about customers and customer service. Proven experience in managing the end‑to‑end journey with an ability to strongly influence others to support you in delivering an outstanding experience at every touch point. Highly customer focussed, ensuring issues are managed proactively and quickly when they arise. Can demonstrate excellent problem analysis and problem‑solving skills. Can demonstrate the ability to remain calm, tolerant, and professional in a stressful and demanding environment. Strong commercial acumen. Strong collaborator. Excellent written, verbal communication skills. Numerate / able to produce statistics and business reports for internal and external use. Self‑confident with high level of personal impact. Highly proactive, tenacious, adaptable, and resilient. Strong people leadership and development skills. Strong organisational skills. Additional Information We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work‑life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry‑leading tools, and a strong commitment to employee well‑being, all supported by a competitive salary and benefits package. Sound exciting? Apply now and be part of a team that's shaping the future of energy. #J-18808-Ljbffr