Service Delivery Manager

Tier 1 services organisation Innovative & diverse culture Rotating Roster| Day & Night Shift About the Project UGLs Manufacturing & Maintenance business are looking for a Service Delivery Manager to join our $2.3 billion New Intercity Fleet (NIF) project team based at our purpose‑built maintenance facility in Kangy Angy on the NSW Central Coast. The NIF project will oversee the replacement of trains carrying customers from Sydney to the Central Coast, Newcastle, the Blue Mountains and the South Coast. UGL will operate a new maintenance facility and provide maintenance and asset management services to the new fleet for 15 years. About Your Role UGLs Manufacturing & Maintenance – Transport business is recruiting for a highly experienced Service Delivery Manager to join our collaborative team. The role will be based at our Mariyung Maintenance Facility, located in Kangy Angy. Shift Details Rotating roster with 12‑hour shifts 38‑hour work week Reporting to the Infield Maintenance Manager, you will be responsible for the management and leadership of the Mobile Maintenance teams and the activities carried out at the Mariyung Stabling Yards and the performance of the maintenance activities on the trains in revenue (Passenger service). Key Responsibilities Leadership in Safety and Quality: Demonstrate leadership in safety, quality, and environmental management. Ensure compliance with company policies and applicable laws, regulations, and standards. Team Management: Provide leadership, direction, and clear instructions to all team members. Ensure adherence to rostered work schedules, work instructions, and quality and safety requirements. Train Performance: Ensure trains meet availability and reliability requirements. Monitor and complete work according to the scheduled train plan. Incident Management: Support and/or manage investigations into incidents involving safety, quality, unavailability, and train faults. Asset Information System: Ensure accurate raising of notifications, service orders, and closure of service orders in the Asset Information System. Performance Monitoring: Review achieved KPIs against pre‑determined performance indicators. Implement changes required to deal with contract/project variations, non‑conformities, budget changes, and customer requirements. About You Extensive Management and Supervisory experience within the rail, automotive, military, Defence, avionics or any other safety‑critical environment. Strong communication skills (oral & written) including strong negotiation and influencing skills, and the ability to establish effective working relationships with a variety of people at different levels both internally and externally. Outstanding ability to communicate effectively with all levels of management and staff (verbal and written). Ability to advise, negotiate, influence, and maintain positive relationships with internal and external stakeholders at all levels. Excellent analytical and conceptual skills with the ability to present information effectively to support decision‑making. Exceptional organisational and planning skills with the ability to prioritise multiple tasks to achieve objectives within the agreed time frame. Our Benefits Diverse opportunities to grow, back yourself and achieve Ongoing training for career progression Excellent remuneration package & benefits Salary continuance, Employee Assistance Program & AIA Vitality Wellness Program Discounts on private health insurance, vehicles, travel and more About Us UGL is a well‑known and respected provider of end‑to‑end engineering, construction and maintenance services within rail and transport, communications and technology systems, oil and gas, power, renewables, and resources, water and defence markets. UGL partners with some of the world’s largest blue‑chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies. At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply. Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre‑employment medical assessment including drug and alcohol screening. Ref: #LI-AJ1 #J-18808-Ljbffr