OCC Controller

CDC Charter is currently looking for an Operations Control Centre (OCC) operator to provide support to our drivers on‑road while they operate Charter and Private School Bus services in and around Sydney. Based at CDC Charter in St Marys, this permanent full‑time role operates from 10:00 AM to 6:00 PM. What you will do includes (but is not limited to): Monitoring On-Time-Running (OTR) of bus fleet using PTIPS and up‑to‑date driver information; maintaining KPI’s as per contractual requirements with TfNSW. Using TRBOnet radio system to contact the bus fleet and responding to call‑back and open‑channel requests. Identifying and clarifying information obtained by drivers over the radio and resolving issues. Liaising with mechanical staff in relation to breakdowns and faults within the fleet on the road; organising mechanics to attend to breakdown or change‑over bus. Escalating major accidents/incidents to relevant parties and arranging CDC representation to attend the scene; liaising with the representative once on site. Facilitating transfer of passengers from services by requesting other services to assist such as replacement buses or repair services. Monitoring regional and special event services; liaising with marshals on site and drivers on passenger loadings; dispatching services in conjunction with passenger bump‑in and bump‑out requirements. General broadcast to drivers regarding safety issues, hazards and instructions. Communicating with mechanical staff, providing details of breakdowns and faults within the fleet on the road, and directing them to the location when required. Liaising with depots and contacting drivers with their requests and providing instructions. Liaising with external parties with issues that affect the fleet. Answering public transport timetable information requests from drivers using PTIPS, timetables and Transport NSW trip‑planning website. Reviewing documentation sent by other parties on potential service impacts. The right candidate will have: Ability to think in a logical thought process. Ability to remain calm in changing priorities and challenging situations and circumstances. Ability to provide prompt and professional services to our bus drivers. A willingness to learn. Willingness to work in a varied shift pattern, including alternate weekend shifts. Fluency in English, including excellent verbal and written communication skills. Proficiency in computer skills and ability to learn new technologies. Ability to deal with people (employees and customers) from a wide diversity of cultures and respect cultural differences. Ability to maintain a calm, friendly and professional manner and strict confidentiality at all times. About us: ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily, we provide a safe and reliable public transport network that meets customer and community needs. CDCNSW is committed to achieving a diverse workforce and we encourage applications from all diversity groups and ages such as Aboriginal and Torres Strait Islander people, LGBTI, people with disabilities, religious beliefs and ethnicity. Experience in the Australian Defence Force will be highly regarded. #J-18808-Ljbffr