Operations Specialist End of Lease

People and Culture Business Partner - ANZ, Singapore, Malaysia About CHG-Meridian: With around 1,600 employees worldwide, we develop, finance and manage tailor‑made technology solutions based on the ‘use instead of own’ principle. For our customers in the IT, industrial, and healthcare sectors, this means always having the latest technology, cost‑efficient financing models, and services tailored to their individual needs. We manage a global technology portfolio worth € 11.73 billion (as of 2024), operate independently of banks and manufacturers, and are present in 32 countries on five continents as CHG-MERIDIAN. With our sustainable Circular Tech approach, we support our customers' assets throughout their entire life cycle: from procurement to re‑marketing. This enables efficient management of technologies and resources, providing both economic and ecological benefits. We are an international community that believes that our employees are the foundation of our success. That is why we are committed to creating a work environment that is challenging, rewarding, and fulfilling for everyone. We offer our employees: A dynamic and inclusive culture that values diversity, flexibility, creativity, and teamwork A focus on work‑life balance and well‑being Meaningful opportunities for your professional growth and development A culture based on a responsible and sustainable use of technology Competitive compensation and benefits package A chance to make a real impact on the success of our customers and the global economy About the Role: The Operations Specialist End of Lease is responsible for all activities regarding the asset and contract management of a customer’s lease during and at the end of the minimum lease term. The Operations Specialist EOL is the face of the business towards the customer ensuring always a high degree of customer satisfaction. This role will be in regular and direct contact with our customers and must have a high degree of professionalism and excellent communication skills. High level summary of objectives: Customer satisfaction Accurate actioning of in‑life & EOL queries All administrative tasks related to in‑life & EOL Advice on customer invoicing as it relates to end of lease activities, credits & refunds Front‑line customer service, answering phone calls and email cases as assigned Identification of process improvement opportunities Performance Measures: Productivity & Efficiency: Accuracy and Turnaround Times Process improvement initiatives for high‑care accounts Response times for query management queues within set SLA Customer Feedback and Complaints (including implementation of escalation and reporting) Customer satisfaction metrics including feedback, surveys and informal response Individual Role Requirements: 1. EXPERIENCE Experience with workflow queues, customer management, CRM, portfolio management Minimum 1‑2 years’ experience in an operational, finance, banking, services or commercial orientated role Customer service orientated – account management experience preferable Experience within the finance/leasing industry Experience in processing financial transactions Solid understanding of Information Technology Experience with Accounting specifically AR/AP 2. EDUCATION Tertiary qualification in a related discipline, e.g. Business, Finance, Commerce Finance/industry related professional development studies Skills/Abilities/Knowledge : Strong attention to detail Excellent multi‑tasker, able to work across platforms Excellent MS Office skills (specifically Word and Excel) Excellent planning and organising skills Excellent communication skills (both written and oral) Customer focused and task oriented Team player who displays tenacity, initiative and innovation Critical thinking and data analysis Our commitment to Diversity and Inclusion We are proud to be a diverse and inclusive company that values and respects the differences among our employees. At CHG-Meridian, we believe that diversity is not just a word, but a core value that drives our success. We recognise that every individual has unique talents, experiences, and perspectives, and we strive to create a welcoming environment where everyone can bring their authentic selves to work. Job Details Seniority level: Mid‑Senior level • Employment type: Full‑time • Job function: Finance and Consulting • Industries: IT Services, IT Consulting and Financial Services #J-18808-Ljbffr