Claims Advisor

Description We are currently seeking a full-time Senior Claims Advisor with experience across financial lines insurance to join the Australian Claims Team. This role can be based in Melbourne, Sydney, Brisbane, or Perth and may require occasional interstate travel based on client and business needs. As a Senior Claims Advisor, you will be responsible for claims advocacy for national clients through the provision of technical advice and support throughout the claims process and, where necessary, commercial settlement negotiations directly with insurers. You will have a strong focus on client service, fostering relationships, and providing pragmatic guidance. You will act as an advocate for all financial lines (Finex) claims classes including professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, Warranties & Indemnities (M&A) and statutory liability. The Senior Claims Advisor will be part of a dynamic global claims team and will liaise as required with global WTW counterparts, proactively managing claims for risks placed in the Australian and international markets. The Role Responsibility for management of a portfolio of claims across financial lines insurance Provision of advice, reporting, and support to clients from notification to the negotiation and settlement of a loss (partnering with the client advocate broker as required) Working with and guiding client advocate brokers to explain and manage clients’ expectations of their claims experience throughout the life of a claim Meeting with clients and prospective clients to support the client and client advocate broker at all stages of the insurance cycle, and to demonstrate technical claims management expertise Negotiating for clients with insurers and / or insurer-appointed representatives (e.g. panel lawyers) Engaging with all relevant parties to resolve coverage disputes Providing claims advice to clients and internal stakeholders for specific financial lines classes and industry-specific clients Conducting and facilitating claims reviews (online / onsite) and periodic legacy claims audit / review Collaborating on client tender processes (Request for Proposal) to provide claims specific input, working with the client advocate broker and meeting with prospective clients as required Providing technical expertise and mentoring to assist team development Working collaboratively with the National Finex claims Leader and team members to support the management of client claim portfolios Contributing to thought leadership for internal and client education The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and / or when circumstances change. Qualifications Law Degree or equivalent formal qualification would be highly regarded but is not a prerequisite Cert IV in general insurance and Diploma qualification (or equivalent experience) would be highly regarded but is not a prerequisite Holder of all regulatory licenses, permissions and technical or other requirements applicable under local legislation Demonstrated claims experience in financial lines insurance classes - how senior? Seeking highly organised, detail focused individual who takes pride in their work Excellent communication skills (both verbal and written) and demonstrated client focus Strong ability to build and manage relationships Sound ability to facilitate and deliver training and presentations Knowledge of insurance regulations, codes and legislation Proficiency in Microsoft Office and Outlook Some travel will be required, and you are required to have a valid and appropriate driver’s licence Note : Employment-based visa sponsorship and / or assistance is not offered for this specific job opportunity. Why Join WTW? WTW provides a competitive benefits package which includes the following (eligibility requirements apply) : Annual bonus Company paid salary continuance insurance Life and TPD insurance Hybrid working Networks (Gender, Wellbeing, Pride) Career Growth – internal opportunities and development programs At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one‑size‑fits‑all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more. At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal‑opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital / parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email #J-18808-Ljbffr