Site Account Manager

Introduction and Team you will belong to The successful applicant will play a crucial part in managing the allocated Key Account for the Metso Service Business line and achieving Sales targets. This will be achieved by establishing Key Account relationships at all key levels, along with assisting with problem solving on equipment and operational issues, resolving commercial issues, maintaining existing business, along with sourcing and developing new business and opportunities. Only those with full working rights in Australia need apply. This role will require the successful applicant to undertake travel intra-state and locally 70% of the time. Who we are? Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven. Our culture Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture. The Role Responsibilities: Responsible to deliver profitable business growth from allocated sites Responsibility to create the relationship with the key people at the site and share those with the organization, connecting key interfaces Focuses on aftermarket business, yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales Plans and has full visibility to the activities of any Metso function. Seeks and coordinates for best resources and channels to be used for customer facing activities Understands customer business and is capable to discuss Metso added value Drives site sales activities together with cross organizational site account team and understands customer’s capex and operational expenditure related decisions and buying timetable Demonstrated experience in maintaining and actively utilizing a CRM system, ie Salesforce Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan) Maintains and shares information of installed base, performance and shutdown schedules and plan Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities Supports Accounts Receivable and payment collections Active member of the Market Area Key Account team The successful candidate will possess the following: Experience must include at least five years of direct selling and/or service to the Pilbara region. Proven track record in achieving sales targets. Intermediate understanding of accounting procedures including profit and loss, budgets and gross margins. Intermediate level of computer literacy in MS Office – Word, Excel and Powerpoint. Must have current motor vehicle license and passport. IT literacy and confidence in utilising CRM systems proactively and regularly. Must be able to travel up to 70% of the time by motor vehicle and commercial flights. Excellent problem-solving skills. Excellent negotiation and persuasive skills. Excellent selling and presentation skills. Excellent communication and interpersonal skills. CRM exposure in Salesforce will be highly regarded. We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you’re excited about this role, we encourage you to apply even if you don’t meet all the requirements. You may be the right candidate for the role. What's in it for you An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change. Wellbeing and safety – Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys. Compensation and rewards – Global incentive program tied to business and performance targets, car benefits, and meal benefits. Hybrid working possibilities – While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment. A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. #J-18808-Ljbffr