Onboarding Consultant

Toast is driven by building the all‑in‑one restaurant platform that helps restaurants operate their business, increase sales, engage guests and keep employees happy. Now more than ever the Toast team is committed to our customers, taking steps to help restaurants navigate these unprecedented times with technology, resources and community. We are building a restaurant platform that helps restaurants adapt, take control and get back to what they do best: building the businesses they love. We are currently seeking an Onboarding Consultant to serve as a founding member of our Sydney office and ANZ Organisation. The Customer Onboarding Consultant serves as the main point of contact for the customer from the time the account has been booked through the onboarding phase of the customer journey. Day to day you will be expected to work with your customers setting them up for success through tasks such as delivering project kick‑off calls, scheduling install dates, working with the menu and guest teams, configuration tasks and overall acting as their project manager. As a founding Onboarding Consultant this is an opportunity to build something meaningful from the ground up, becoming an early member of our team that is transforming the way restaurants operate locally. By understanding their unique needs you will develop a customised solution that helps Australian businesses thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. Your work will have an immediate and lasting impact, requiring a blend of operational expertise and a founder/entrepreneurial mindset. As the cornerstone of this function in this region you will collaborate closely with the Onboarding Director, Sales Leadership, Account Executives, Product Team members and other stakeholders to lay the foundation for sustainable success in the AU region. The role offers autonomy, the chance to navigate ambiguity and the opportunity to create frameworks, processes and initiatives that will define the region's growth for years to come. If you are passionate about customers, the hospitality industry and are excited at the prospect of joining a small growing team with lots of opportunities ahead where you will have a direct impact on the future growth of our international business — read on This is a hybrid role located in Sydney. We are seeking a candidate who currently lives in Australia. We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. You’ll be expected to be in the office twice a week. Responsibilities Act as the primary point of contact for all customers post‑booking by sales and manage multiple onboarding engagements simultaneously. Create and execute a detailed onboarding plan, managing all communications with the customer during the implementation phase. Work closely with the client to understand their unique business needs and build an onboarding plan that enables them to manage restaurant operations efficiently. Manage installation dates and ensure all customer timelines are met. Oversee post‑live relationship management, ensuring a smooth transition for customers after onboarding. Serve as a Toast expert; use all resources to find solutions and act as the go‑to person during onboarding. Build best practices for managing daily restaurant operations – labour and food costs, table‑turn time, guest relationships. Qualifications 3+ years of experience in an implementation, customer onboarding, or operations role within the hospitality or related industry. Founder mentality: ability to work on customers from 0‑100 and navigate ambiguity, balance competing priorities and thrive in a fast‑paced, new environment. Reliable transportation for domestic travel; mileage will be reimbursed. Proven track record of delivering complex projects and managing a book of business while partnering with external clients to meet sales commitments. Strong time‑management, prioritisation and presentation skills. Excellent written and verbal communication, influencing and customer‑relationship skills. Self‑starter with a growth mindset, high personal integrity and comfort in a fast‑paced environment. Ability to explain technical terms to non‑tech‑savvy customers. Nice to Have Technology industry experience. Restaurant or hospitality industry knowledge/experience. Previous POS systems experience. Training & development experience. Basic understanding of integrations & partners. CRM experience. Benefits We strive to provide competitive compensation and benefits programs that help attract, retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with flexibility to meet our employees’ changing needs. Commitment to Diversity, Equity and Inclusion Diversity, equity and inclusion are baked into our recipe for success. We embrace the diversity of the restaurant industry with authenticity, inclusivity, respect and humility to create equitable opportunities for all. Work Environment We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. To learn more about how we work globally and regionally, check out today. Equal Employment Opportunity Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for people with disabilities. If you need an accommodation to access the job application or interview process, please contact us. For roles in the United States it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Employment Details Employment Type: Full time Required Experience: 3+ years #J-18808-Ljbffr