Commercial Service Controller

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Custom Fleet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$90,000.00/yr - A$90,000.00/yr Direct message the job poster from Custom Fleet ABOUT US At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot. ABOUT THE ROLE We are seeking a Commercial Service Controller who is passionate about the fleet industry, customer service and is results orientated. As a Commercial Service Controller at Custom Fleet, you will play a critical role in supporting our maintenance fleet management operations across Australia and New Zealand. This position focuses on negotiating and authorising maintenance repairs, ensuring cost efficiency and delivering exceptional service to our clients and suppliers. You will act as a subject matter expert for commercial fleet products and work closely with our supplier network, both internally and externally, to maintain high standards of performance and compliance. RESPONSIBILITIES Build and maintain strong relationships with key suppliers. Issue work authorities to the AU/NZ national repairer network. Negotiate repairs to maintain cost effectiveness and prevent unnecessary upsells. Monitor and achieve KPIs, including call volumes and savings targets. Maintain preferred manufacturer pricing and negotiate discounts where applicable. Ensure vehicle warranties are adhered to and obtained where possible. Process and approve maintenance invoices accurately and on time. Monitor vehicle breakdowns and resolve KPI exceptions with service providers. OTHER DUTIES Act as a subject matter expert for commercial fleet product offerings. Support continuous improvement initiatives across the business. EDUCATION & EXPERIENCE Heavy vehicle and equipment knowledge. Broad understanding of fleet management and leasing industry (preferred). OTHER Experience in maintenance authorisation or repair cost negotiation. Proficiency in using fleet management systems and Microsoft Office tools. ABOUT YOU You are a proactive, detail-oriented professional with strong negotiation skills and a passion for delivering operational excellence. You thrive in a fast-paced environment and can build collaborative relationships with suppliers and internal teams. Reports to the Commercial Service Control Manager with indirect guidance from the Operations ANZ Director. Strategic and lateral thinker with strong problem-solving ability. Ability to analyse and interpret detailed data to drive decisions. Strong team player with a collaborative mindset. Highly risk‑aware and committed to compliance. OTHER SKILLS & ATTRIBUTES Strong organisational skills and attention to detail. Comfortable working with KPIs and performance metrics. FOR YOU We offer industry leading 'Custom Perks' including: Annual performance bonus Take 5 program – potential to earn an extra week of annual leave Gender‑neutral Parental Leave - 12 weeks paid entitlement Collaborative Hybrid work environment – 3 days in office Company funded social events Dress for your day policy Intersection – our Diversity Network Cultural Leave swap Ongoing investment in your growth including access to our digital learning platform – Degreed Reward and recognition programs Volunteer and community engagement opportunities Wellbeing leave HOW TO APPLY Please submit your resume and cover letter by clicking ‘Apply Now’. At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries. OUR DIVERSE CREW Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at or call our Customer Service Team on - they will take your details and arrange for a return call from a member of the Talent Team. UNLAWFUL CONDUCT COMMITMENT Custom Fleet is dedicated to maintaining a culture of respect where there is zero‑tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations. #J-18808-Ljbffr