Senior Claims Specialist

Looking for Your Next Opportunity in Insurance? 360 Underwriting Solutions is entering an exciting phase of growth and is pleased to offer a full-time Senior Claims Specialist role, based in the thriving Barangaroo precinct in Sydney’s CBD. This is a fantastic opportunity to join a high-performing team in a newly renovated, 5-star office space with stunning harbour views. The successful candidate will enjoy a competitive salary package and a dynamic, supportive workplace culture. About the Role As a key member of our Motor Claims team, you will be responsible for managing end-to-end heavy motor claims across our extensive broker network throughout Australia, as well as, acting as a Senior subject matter expert for the Claims Specialists within your team. This hybrid role offers the flexibility of three days in the office and two days working from home. Key Responsibilities End-to-end management of a reduced portfolio of heavy motor claims Apply strong communication skills, policy interpretation, conflict resolution, and negotiation expertise Deliver exceptional customer service to internal and external stakeholders Demonstrate initiative and the ability to work both independently and collaboratively Take ownership of the customer experience, build rapport, and resolve disputes effectively Participate in coaching and training sessions with Claims Specialists Independently oversee first point payment approvals on the team’s motor claims Assist the team with complex claims and queries Assist management with miscellaneous specialised reporting/escalations What We’re Looking For Minimum of 4-5 years’ experience in Motor Insurance, ideally including heavy motor claims A proactive, solutions-focused mindset with strong initiative Ability to work autonomously and drive results Strong time management and organisational skills Confidence in negotiating, influencing, and maintaining broker relationships Confidence in ability to mentor Claims Specialists where applicable About 360 Underwriting Solutions Founded in 2017 by Denis Morrissey and Chris Lynch, 360 Underwriting Solutions is a specialist agency committed to delivering tailored insurance solutions to brokers and their clients. In 2020, we partnered with AUB Group Limited—Australia’s largest equity-based insurance broker network—marking a shared commitment to scale, expertise, and market leadership. In just seven years, we’ve grown from a single agency to a multi-line business with 258 staff across eight central and regional offices in Australia and New Zealand. Our success is built on strong relationships and a people-first approach, delivering the solutions you want and the service you expect—from the people you know. What Sets Us Apart Owner Driver Model : Driving market-leading service and accountability Market-Facing Underwriting Authority : Empowering underwriters to work directly with capacity providers Group Services Model : Focused on building and maintaining a strong market presence Claims Advocacy : A pragmatic, responsive approach to claims settlement Our Culture At 360, we live by the ethos of People You Know. We foster a workplace where our team feels genuinely valued and supported, inspiring everyone to achieve their best. We champion face-to-face collaboration to build meaningful relationships We prioritise work-life balance and wellbeing We celebrate our people—our annual awards night is a highlight of our culture We invest in professional development, reflected in our consistent growth since 2017 Apply Now For any questions about this role, please contact us at Apply today and become part of the continued success story at 360 Underwriting Solutions. #J-18808-Ljbffr