Front of House/ Brow Artist

We're Hiring: Front of House / Brow Artist Casual 20 hours a week South Melbourne Our small, mindful salon is growing — and we're inviting a warm, organised and grounded Front of House team member to join us in a casual role. If you’re someone who leads with kindness, communicates with calm confidence, and loves creating a welcoming experience for others, this may be your next beautiful step. About us We're The Hive Beauty , a holistic and unisex salon tucked away in the heart of South Melbourne. For over 9 years, we've been a space where people can pause, soften and reconnect — with their skin, their body and their sense of self. We offer a thoughtful blend of science-backed skin treatments and gentle beauty services. Our work is guided by trauma-informed care, nervous system awareness and a deep respect for each client’s unique experience. Our clients describe us as calm, welcoming and kind — and we’re proud of the caring community that’s grown around our space (as well as our 5-star Google rating ✨). Everything we do is intentional. From the skin + body brands we align with to the language we use, we choose with care. We stay curious, keep learning, and honour what it means to support people holistically. If you haven’t already, you can get a feel for our space at (and if you're applying, we gently encourage you to have a look, those who have taken the time to write a custom Cover Letter will be prioritised). About the role This is a casual role with a minimum of 20 hours per week , with potential to grow to 30 hours , depending on your availability and how the role evolves. Thursday: 11.45am–8pm Saturday: 8.45am–2pm Who it may suit Looking to return to the workforce after time away Wanting flexible hours around study, parenting or other commitments Ready to support a small team while holding the front‑of‑house with confidence and care A therapist not looking to be fully ‘on the tools’ and is excellent in Customer Support and Organisation What you’ll be doing As the face and heart of the salon, you will be the first port of call for guests when they walk in so this is a very important role. Welcome clients with warmth and professionalism Manage bookings, rebooking and rescheduling clients if the therapist is sick Schedule the room allocation to ensure daily salon flow Maintain Reception + Retail areas with intention and calm Support the team through thoughtful communication and organisation Process payments, ensure deposits are paid, manage client files and ensure smooth day‑to‑day operations Answer client/stockist/brand enquiries via phone, email and social platforms Assist with small business administration tasks, like stock ordering / stocktake Keep the space tidy, grounded and aligned with our brand values Assist staff with restocking rooms and consumables Laundry duties to ensure salon hygiene is maintained, alongside other staff If beauty qualified, perform Brow and Lash services in the Brow Booth to a high quality and standard that our clients have come to expect Disinfect, sanitise and restock consumables and equipment associated with the Brow Booth What we’re looking for You’ll bring: Previous experience in a reception, front‑of‑house or customer support role (beauty/health/wellness industry is ideal, but not essential) Brow/Lash artistry skills, appropriate beauty qualifications and confidence to perform these services to a high standard (ongoing training provided also) A personable, calm, caring and professional presence when guests arrive Excellent communication + organisational skills Confidence with technology and wellness booking systems The ability to hold space for clients with warmth and empathy and anticipate the needs of your guests and team Someone who works well independently, but also loves being part of a small, supportive team Ability to work late Wed/Thurs and Sat Speaks English confidently and fluently Full Australian working rights Most importantly, we’re looking for someone who is steady, kind, and genuinely loves creating beautiful client experiences What we offer We believe in sustainable, values‑led work — where everyone is supported, appreciated and encouraged to grow. Here’s what you can expect: Generous hourly pay + rewards for meeting team‑based KPIs Staff product incentive programme A grounded, loyal, long‑standing client community Ongoing internal and external training Support for your personal and professional development A newly renovated, peaceful and inclusive workspace Experienced, passionate and bubbly team to work alongside 25% off treatments for friends + family Complimentary facial every 8 weeks No Sunday or public holiday shifts 2pm Saturday finishes Quarterly team nights out paid for by the salon (partners welcome) Fortnightly support check‑ins A strong culture of autonomy, respect and kindness How to apply If this feels like the right place for you, we’d love to hear from you. Please send us: Your resume A short cover letter sharing why this role resonates with you and a little more detail about you + what you are really looking for A gentle note: We know job ads can sometimes feel overwhelming — especially when they list many responsibilities or expectations. Please don’t let that hold you back. If this role speaks to you and you feel aligned with our values, we’d genuinely love to hear from you — even if you don’t tick every single box. We warmly welcome applicants of all backgrounds, genders, bodies and lived experiences. If you’d like to have a conversation before applying, you’re welcome to reach out via ****@thehivebeauty.com.au Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr