Supplier Relationship Manager

The Operations Supplier Management (OSM) team oversees the performance and strategic alignment of FSI’s key third‑party service providers across EMEA, Asia, and Australia. Sitting at the heart of the COO Group, the team drives supplier governance, risk and compliance, and operational oversight, partnering closely with Legal, Product and Compliance. Responsibilities include managing supplier relationships, leading negotiations, supporting remediation plans for complex fund structures, and shaping future operational oversight through strategic initiatives. Team members gain exposure to global governance frameworks and cutting‑edge tools such as AI and automation, while fostering collaboration and continuous improvement. This role offers the opportunity to influence outcomes that matter and contribute to high‑quality results that strengthen partnerships and deliver exceptional service. The team is passionate about operational excellence, global collaboration, and making a real impact. About you Your experience and skills Proven experience in supplier management or procurement, ideally within financial services. Strong ability to negotiate supplier contracts, including commercial terms, KPIs, and SLAs. Skilled in monitoring supplier performance and managing risk in regulated environments. Familiarity with fund operations (Fund Accounting, Registry, Middle Office) and global outsourcing frameworks. Proficiency with supplier oversight tools and maintaining risk registers. Excellent stakeholder engagement and clear, persuasive communication skills. Strong analytical and problem‑solving capability, with a proactive approach to challenges. Collaborative team player with experience working across global teams and time zones. Tech‑savvy and adaptable, leveraging technology and AI to drive efficiency and innovation. Key responsibilities Support negotiation and execution of supplier agreements and objectives. Oversee strategic suppliers globally, focusing on back and middle office providers. Maintain key documents (Master Admin Agreement, SLAs, Fee Schedules). Conduct performance reviews and benchmarking against KPIs and SLAs. Drive continuous improvement and innovation initiatives. Lead supplier due diligence, including on‑site visits and reporting. Prepare reports for boards and committees on supplier performance, risks and opportunities. Represent supplier oversight in strategic, regulatory and business initiatives. Conduct and review supplier risk assessments in line with policy and best practice. Monitor risk profiles and ensure ongoing due diligence. Provide timely reporting on supplier‑related risks and controls to governance forums. Stakeholder Engagement & Governance Act as key contact and escalation point for supplier issues. Build strong relationships with suppliers and internal stakeholders. Lead challenging conversations with suppliers, ensuring alignment with priorities and values. Support Supplier Business Owners with risk and service management processes. Contribute to supplier management frameworks, procedures and documentation. About us Powering possibilities At First Sentier Group, we believe it is our responsibility to help clients achieve the financial freedom they desire, unlocking a world of possibilities. We support our distinct affiliate investment teams to deliver meaningful investment outcomes. By combining their specialist investment knowledge with our global support, we create an innovative and agile operating model designed to effectively respond to our clients’ needs. We pride ourselves on our client‑centric approach, ensuring we are all working towards achieving our clients’ goals and enhancing their possibilities for the future, while continually striving for better. Our success relies on our ability to deliver outstanding client outcomes, supported by our culture and an efficient, sustainable and scalable business. We are committed to investing in our people to ensure we attract, develop and retain the talent to deliver these outcomes, guided by our vision, purpose and values. Care: we care about our clients, society and each other. Collaboration: we collaborate to deliver the best solutions. Openness: we are open with each other, and to different ways of thinking. Dedication: we are dedicated to being experts in our respective fields. Why work with us Working at First Sentier Group gives you access to a growing, values‑led organisation with competitive pay and industry‑leading benefits including: Flexible working and a gender‑neutral parental leave programme that provides 26 weeks’ paid leave in every region. Global collaboration, international mobility and the opportunity to build your career in different markets. Employee‑driven charitable foundation allows our people to give back in their local communities through donation‑matching and paid volunteering days. Access to learning and development opportunities including in‑house training and external programs. Corporate Sustainability & B Corp We are committed to ensuring that as a firm, we are contributing to building a sustainable economy and society by improving our environmental, social and governance standards and holding our own business to the same standards that we expect of the companies that we invest our clients’ capital in; and by doing so, reinforcing our position as responsible investors. Find out more at this page: Corporate Sustainability In 2022, First Sentier Group became a globally certified B Corp. B Corp Certification provides a framework that we can use to effectively assess our operations against high standards from an environmental, social and governance point of view, and to identify areas where we can enhance and improve. Based on the B Impact Assessment, First Sentier Group earned an overall score of 107.2, as of November, 2022. Find out more at this page: B Corp Certification Our commitment to Diversity, Equity & Inclusion (DE&I) At First Sentier Group, we value the different experience, ideas and perspectives that our people bring to the work they do. We are committed to fostering an inclusive and equitable culture where diversity can thrive. We believe this leads to better outcomes for our people and our clients, and it’s the right thing to do. We provide equal employment opportunities to applicants regardless of race, religion, sex, sexual orientation, gender identity or expression, disability, age, family status or any other category protected by law. Application & Interview Process The format of the interviews will be explained throughout the recruitment process. If you require any workplace adjustments throughout the recruitment process or as part of the role, please let us know so we can support you. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Finance #J-18808-Ljbffr