Family Support Specialist

vor 2 Monaten

Gold Coast, Österreich G8 Education Vollzeit

G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 42,000 children every day. Our core values of passion, innovation, dedication, compassion , and integrity, unite us on our journey to ensure the health and happiness of future generations. We are committed to developing a culture that empowers and rewards our team of early childhood educators, teachers, leaders, and support office.

The Opportunity

The Family Support Team are the customer service specialists of G8 Education, playing a pivotal role in the acquisition and support of new families joining G8’s network of 430+ Centres and 21 brands.

If selected for this exciting call centre opportunity, you will be responsible for the following:

  • Deliver high quality customer service in a high-volume contact centre environment
  • Support families over the phone, live chat and via email, providing initial advice on the G8 early learning centre that will suit their needs
  • Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
  • Record and maintain our customer enquiries database within our CRM

About You

You thrive in a fast-paced and engaging work environment, valuing strong partnerships, collaboration, and a commitment to excellence. As someone who takes ownership of outcomes, you embrace the complexity and challenges that come with this role, while maintaining an agile and result-driven mindset. To be successful in this role, you should possess the following skills and experiences:

  • Minimum of 12 months experience working in a customer service role, previous contact centre experience highly regarded.
  • A genuine interest / passion for early education and childcare
  • Ability to confidently work across multiple systems and databases
  • Strong customer service and relationship building skill-set
  • Clear and concise written and verbal communication skills
  • Excellent organisation skills and ability to stay focused in a high-volume environment
  • Hold, or be willing to obtain, a valid working with children check

This is a rare opportunity; if you want a diverse, challenging and personally fulfilling role, apply now

Please note the advertising closing date is indicative only. G8 Education reserves the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible.

G8 Education is a c ommitted advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment. All G8 Education employees will need to hold a relevant Working with Children Check upon their commencement into the business.

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