ServiceNow Engineer

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ServiceNow Engineer - South Bank, QLD

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Job no:

520275Brand:

Product and TechnologyWork type:

Full time, HybridLocation:

QueenslandCategories:

Information & Technology

At

Flight Centre Travel Group

(FCTG) our purpose is to

'open up the world for those who want to see' . Every day, we give people all around the world the opportunity to experience something really amazing – travelAre you a driven individual who is obsessed with creating a difference. Whilst we reimagine our business, automation has become a pivotal part of our journey. We are currently responsible for a portfolio of automation tools however the focal point is Service Now as the ITIL platform of choice and platform adoption in the form of automation.If you enjoy executing technical solutions in capacity as a ServiceNow lead and being a subject matter expert in this area, please applyDay to day:Communicating technical problems and solutions to both technical and non-technical audiencesConsulting with business analyst/project manager to develop appropriate technical solutions. · Documenting and gain acceptance / approvals of selected final solutionsExecuting technical solutions in capacity as a ServiceNow lead, subject matter expertCoaching and advising other Developers/ support engineersDevelop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, and custom Service Portal widgetsEnsure proper operation and configuration of the platform through testing and validationDevelop, test, and implement data integrations via API calls to various other technologies within our Platform environmentAdministration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenanceAdvance the maturity of the environment by researching and implementing new tools and technologiesYou'll be perfect for the role if you have:3+ years of experience as a developer on the ServiceNow PlatformServiceNow Certification System Administrator and Application DeveloperWorking knowledge of ServiceNow components such as Change Management, Service Catalog, Service Portal, Problem Management, Incident Management, CMDB, Knowledge Management, etcThe ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module configuration, data imports and third-part software integrationExperience defining problems, collecting data, establishing facts, and drawing valid conclusionsExperience working in an Agile or Scrum software development environmentYou'll earn brownie points with:CMDB/IRM/CSM Implementation ExperienceIntegration and API ExperienceITIL certification (at least ITIL V3 foundation)Demonstrated understanding of ITIL practices in particular Incident management, problem management and change management.Experience in automation tools, such as Blue Prism, UI Automation, UiPath, Power PlatformProficiency in programming languages, such as C, C++, Java, Python or .NETBasic knowledge of Machine Learning (ML) and ArtificialFlight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.Who we areSince our beginning, our vision has always been to open up the world for those who want to see.As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their

Brightness of Future.We encourage you to

DREAM BIG

through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.Privacy Preference Center

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