Senior Customer Success Manager SAP Signavio

We help the world run better At SAP we keep it simple: you bring your best to us and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you: constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. SAP Signavio SAP Signavio is a suite of tools designed for business process management (BPM) and transformation helping companies understand, model, and improve their processes. It is part of the SAP Business Transformation Management (BTM) line of business that also includes SAP LeanIX and SAP WalkMe. SAP Signavio offers capabilities in process mining, process management, and process governance. By connecting process and experience data it provides data‑driven insights for better decision‑making, helps streamline transformations like ERP upgrades (e.g., from SAP ECC to SAP S/4HANA), and fosters collaboration between different organizations’ business units. Senior Customer Success Manager (CSM) The Senior Customer Success Manager engages with SAP Signavio customers to drive and accelerate their value realization, ensuring business outcomes are met through consumption of their purchased solutions and success service entitlements. The CSM is responsible for orchestration of resources and execution of activities for a designated set of customer accounts, including post‑sales account management strategy, outcome success plan definition & execution, account relationship management, issue mitigation, escalation, and opportunistic expansion of solutions or services through lead‑generation activities. Core Tasks and Responsibilities as a Senior Customer Success Manager Develop and implement account strategies and consumption plans that drive customer outcomes and lead to customer confirmation of value and renewal of license subscriptions. Build trusted relationships with customers to support value‑based consumption focused activities. Monitor SLA performance and maintain a high level of customer satisfaction. Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle. Leverage data and tools to track and manage targeted adoption and consumption activities including Relationship Assessments and Outcome Success Plans. Act as primary point of escalation for customer account issues. Mitigate churn and drive account adoption/expansion for the assigned customer portfolio. What you bring Strong knowledge of business process management (BPM) and/or business model process mining and analytics strategies and the line of business processes. Business expertise in SAP Signavio or similar BPM tool. Strong customer‑facing presence and relationship‑building skills. Background in Customer Success Management type roles. Experience driving renewals, expansions, and up‑sales of subscription‑based software solutions. Experience with cloud software solutions and delivery models. Ability to dig into the solution(s) and provide technical understanding for SAP Signavio or BPM to address technical issues with customers. Ability to apply risk‑mitigation strategies to customer situations. Knowledge of SAP solutions portfolio and the business processes they enable. Bachelor’s degree or equivalent required. Experience in a B2B SaaS software organization. Strong program management and governance skills. Commercial/deal support skills. Being inquisitive and seeking self‑improvement through continuous training and education opportunities provided by SAP. Proactive and cooperative team player. Location Brisbane or Sydney Equal Employment Opportunity SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or complete your application, please send an e‑mail with your request to the Recruiting Operations Team. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates may be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to the Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Miscellaneous Requisition ID: Work Area: SalesExpected Travel: 0 – 30%Career Status: ProfessionalEmployment Type: Regular Full TimeAdditional Locations: Virtual – Australia#LI-Hybrid Requirements Required Experience: Manager Key Skills: Business Process, Key Stakeholders, Module, MM, QM, To-Be, ABAP, Project Management, HR, Java, BPC, ECC, SAP Project, FICO Experience: years Vacancy: 1 #J-18808-Ljbffr