Guest Service Agent
vor 22 Stunden
As a Guest Service Agent at Hotel Marvell' in Byron Bay, NSW, you will be responsible for providing exceptional customer service and ensuring a seamless stay for all our guests. This full-time role is crucial in delivering an unparalleled hospitality experience and contributing to the overall success of our hotel. What you'll be doing Welcome and register guests upon arrival, ensuring a smooth check‑in process Assist guests with enquiries, requests and concerns, addressing them in a timely and professional manner Process payments, handle cash and credit card transactions accurately Maintain a thorough understanding of hotel facilities, services and local area knowledge to recommend activities and dining options Liaise with other hotel departments to coordinate guest requirements and ensure a cohesive guest experience Contribute to the overall cleanliness and presentation of the hotel lobby and public areas Perform other duties as required to support the Front Office and Guest Services team What we're looking for Previous experience in a customer‑facing role, preferably within the hospitality industry Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds Excellent problem‑solving and decision‑making abilities to handle guest inquiries and concerns effectively Proficient in using hotel management software and computer systems (PMS); Opera Cloud experience beneficial A genuine passion for providing exceptional customer service and creating memorable guest experiences Ability to work collaboratively as part of a team and contribute to a positive work environment Flexibility to work various shifts, including evenings, weekends and public holidays Availability to commence within the coming week Must possess valid Australian work rights or an acceptable work visa to be eligible for this position What we offer Comprehensive training and development opportunities Discounted accommodation and dining rates Subsidised meals during shifts Access to our employee wellness program and health assessments Opportunities for career progression within the company About us Hotel Marvell' is a premier hospitality destination, located in the heart of the vibrant Byron Bay community. With modern amenities and exceptional customer service, we strive to create unforgettable experiences for our guests. Join our team and be a part of our continued success and growth. Apply now to become our next Guest Service Agent at Hotel Marvell'. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
-
Guest Service Agent
Vor 7 Tagen
Byron Bay, Österreich Crystalbrook Collection VollzeitCrystalbrook Byronis a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest...
-
Guest Services Specialist – Create Memorable Stays
vor 22 Stunden
Byron Bay, Österreich Hotel Marvell VollzeitA premier hospitality destination located in Byron Bay is seeking a Guest Service Agent to provide exceptional customer service and ensure a seamless guest experience. Responsibilities include welcoming guests, addressing inquiries, processing payments, and maintaining hotel facilities. Ideal candidates should have prior customer service experience and...
-
Guest Service Agent
vor 1 Woche
Salamander Bay, Österreich Oaks Hotels, Resorts & Suites VollzeitJob Title Casual Guest Service Agent Location Oaks Port Stephens Pacific Blue Resort – Newcastle, New South Wales, Australia Key Responsibilities Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with...
-
Guest Service Agent
Vor 5 Tagen
Ball Bay, Österreich Oaks Hotels, Resorts & Suites Vollzeit2 weeks ago Be among the first 25 applicants Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including...
-
Guest Service Agent
vor 22 Stunden
Salamander Bay, Österreich Avani Hotels & Resorts VollzeitAvani Hotels & Resorts – Salamander Bay NSW Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the...
-
Guest Service Agent
Vor 5 Tagen
Salamander Bay, Österreich Minor International VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
Guest Services Agent
vor 22 Stunden
Salamander Bay, Österreich Avani Hotels & Resorts VollzeitA leading hotel chain in Salamander Bay is seeking a Casual Guest Service Agent who is passionate about providing excellent customer service. In this role, you will welcome guests, ensure a smooth check-in process, and guide them throughout their stay. Ideal candidates will have experience in hospitality, excellent communication skills, and a proactive...
-
Guest Services
vor 2 Wochen
Byron Bay, Österreich Vanderbilt Brooklet Hotel Pty Ltd VollzeitVanderbilt Brooklet Hotel Pty Ltd – Byron Bay NSW Set across 125 acres of rolling hinterland, The Brooklet is an adults-only luxury retreat. With spacious villas, panoramic views and considered amenities, we offer guests the space to breathe and time to truly unwind. About The Brooklet Set across 125 acres of rolling hinterland, The Brooklet is an...
-
Casual Guest Experience Agent
Vor 5 Tagen
Salamander Bay, Österreich Minor International VollzeitA leading hospitality organization in Salamander Bay is seeking a Casual Guest Service Agent passionate about delivering excellent customer service. You will be the first point of contact for guests, responsible for check-ins, addressing inquiries, and providing insights into local attractions. Successful candidates will have a proven background in...
-
Guest Experience Agent
Vor 5 Tagen
Ball Bay, Österreich Oaks Hotels, Resorts & Suites VollzeitA major hotel chain in Mackay, QLD is seeking a Casual Guest Service Agent who is passionate about providing excellent customer service. You will be responsible for warmly welcoming guests, managing check-ins and check-outs, and offering insights on local attractions. This role involves clear communication with guests and effective handling of reservations....
