Professional Indemnity Claims Lead

Vor 6 Tagen


Council of the City of Sydney, Österreich Iag Vollzeit

Professional Indemnity Claims Lead – IAG IAG is the largest general insurance group in Australia and New Zealand, delivering on its purpose of making the world a safer place by helping everyday Australians and New Zealanders. Our family of brands supports ambitions and makes insurance accessible. As the Professional Indemnity Claims Lead, you will lead a team managing a portfolio of professional indemnity claims, delivering exceptional customer experiences. You'll oversee workflow, coach and develop your team, and provide technical guidance on complex matters. With a strong focus on strategic claims and financial risk management, this role is pivotal in shaping performance and strengthening relationships with stakeholders. This is a permanent full-time role based in Naarm (Melbourne) or Gadigal Country (Darling Park 2, Sydney). What You'll Do Lead and coach a team managing complex professional indemnity claims to achieve service and financial targets Monitor workflow and team performance, ensuring service excellence and proactive issue resolution Provide technical guidance and act as the first point of escalation for complex or litigated claims Build strong relationships with internal stakeholders and external partners to support business objectives What You'll Bring Experience managing complex professional indemnity claims and delivering service excellence Strong leadership capability with a passion for coaching and developing people Technical expertise in claims, including litigation support Ability to manage workflow and meet performance targets in a dynamic environment Solid understanding of financial metrics and reporting requirements What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech & appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. Applications close : Thursday 4 December Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and the chance to create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. Seniority level Mid-Senior level Employment type Full-time Job function Finance and Sales Industries Insurance #J-18808-Ljbffr



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