Patrique Mercier Recruitment is currently hiring a German Speaking Client Service Consultant for Singapore Airlines based in Athens. This is an exciting opportunity to join one of the world's leading airlines and provide exceptional client service to German-speaking passengers.

As a German Speaking Client Service Consultant for Singapore Airlines, you will be responsible for ensuring a memorable and enjoyable customer experience. You will handle passenger inquiries, assist in flight bookings, provide information on travel policies and procedures, and offer support throughout the customer journey.

Our client, Singapore Airlines, is renowned for its outstanding customer service and commitment to excellence. By joining their team, you will have the opportunity to work in a dynamic and international environment, contribute to the success of one of the world's most respected airlines, and play a crucial role in creating unforgettable travel experiences for passengers.

• Handle passenger inquiries and provide assistance
• Book flights and handle booking modifications
• Provide information on travel policies, procedures, and requirements
• Assist passengers with special requests and accommodations
• Offer support and assistance throughout the customer journey
• Maintain accurate records of customer interactions
• Collaborate with internal teams to address customer needs
• Stay updated on the latest flight schedules, destinations, and services
• Adhere to company guidelines and procedures

Requirements

• Fluency in spoken and written German and English
• Prior experience in customer service or a related field is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Passion for providing exceptional customer service
• Proficiency in using computer systems and customer management tools
• Ability to work well in a team environment
• Attention to detail and ability to multitask effectively
• Willingness to work in Athens, Greece
• Valid European Passport or ID