Helpdesk Technician

We are currently seeking a talented IT Helpdesk Technician to join our team. The ideal candidate will have a basic IT background, strong soft skills, and the ability to provide exceptional support to end-users.

Responsibilities:

• Provide Level 1 and 1.5 technical support to end-users in English and German, handling inquiries via phone calls, emails, chats, and web tickets.
• Create, track, and close incident tickets, ensuring proper categorization and classification of issues.
• Escalate unresolved issues to the appropriate technical team and follow up on escalations to ensure timely resolution.
• Perform user administration tasks such as password resets, account management (IMAC), and maintaining Active Directory (AD) user accounts.
• Administer file servers, manage software installations and uninstallations via SSCM, and manually install software as needed.
• Update and maintain accurate inventory records of IT assets and software licenses.
• Support desktop and laptop applications, primarily on Windows OS, and perform other tasks related to desktop/laptop support and end-user assistance.

Your Profile:

• You have a basic understanding of IT concepts and are comfortable providing end-user support.
• You have experience in managing Active Directory (AD) user accounts, including creation, modification, and deletion.
• You possess skills in desktop and laptop support at Level 1 / 1.5, with knowledge of troubleshooting and resolving technical issues.
• You are proficient in supporting software applications, including break-fix, installation, and repair.
• You are familiar with helpdesk processes, particularly Incident Management and Request Fulfillment Management.
• You have experience in managing major incidents, knowledge management, and resolving escalated incidents and requests.
• You have excellent customer support skills, and are proficient in English and German, with a minimum C1 level in both languages.

Our Company Culture:

• Agility: Thrive in a flexible, dynamic, and stimulating environment.

• International: Benefit from international collaborations and numerous mobility opportunities.

• Listening Management: Receive personalized support throughout your professional journey.

Amaris Consulting is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnic origin, beliefs, age, marital status, disability, or any other characteristic.