Interpreter (Tigrinya)

Interpreter (Tigrinya)

Reports to:

Israel Program Manager

Based in:

Vienna, Austria

Purpose of the role:

To contact refugee applicants through phone calls, schedule interviews and appointments, translate documents and check files to ensure accuracy and completeness for presentation to USCIS. To interpret for applicant interviews, or for other RSC matters, in line with the Interpreter Code of Conduct.

Specific responsibilities

Contact refugee applicants to schedule appointments Conduct, when necessary, one-on-one interviews with applicants to gather basic applicant biographical information updating START as necessary and copying all required documents Translate necessary documentation (Tigrinya - English or English - Tigrinya) Interpret for and assist Casework interviews remotely Where required, interpret for USCIS interviews and at the Panel Physician Conduct document verification checks As needed, scan and upload documents into START, collect missing documents from applicants, and copy documents Conduct final quality check of files to ensure accuracy and completeness to USCIS Attend and participate in team meetings and training sessions Any other tasks as assigned by Manager, including providing back-up and support for other Israel Refugee Processing staff

Key skills and attributes

Excellent interpretation and translation skill, to and from English Strong command of English (written and verbal) Excellent command of Tigrinya (written and verbal) Enthusiastic and motivated with a positive attitude Ability to keep composed and interpret accurately for difficult/traumatizing cases Ability to interpret remotely using different technologies A flexible, mature and professional attitude to work Uses initiative to ask questions and make suggestions Able to maintain consistently high standards of work Able to focus intensively for extended periods Highly organized with strong attention to detail Proven interpersonal skills and cross-cultural sensitivity Excellent digital literacy skills, including ability to work with Microsoft Office applications, the internet and other databases to create documents, access information and prepare reports Able to work both in a team and independently Availability to travel occasionally, including to Israel, may be required

Prior experience as an Interpreter/Remote interpreter is not mandatory but would be considered an asset

All applicants should have the legal right to live and work in Austria without additional support.

Compensation for this position is minimum 2300 euro monthly in accordance with all standard Austrian legal and tax deductions.

This position is 100% in office and remote work is not possible.

This position is subject to the availability of donor funds

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